Passenger Review

American Airlines review by Andrea

5 / 10

07 November, 2022 by Andrea Herrera

Economy Class

The rude woman at the front desk got mad at me because I asked to check in some of my luggage early and I did not know that was against the rules. Because I insisted, she got mad and canceled my flight without telling me. So when I go to check in with all of my family, I get the run around, I get ignored, and they had me all through the airport trying to get to this flight that I was never going to get on. Then they tell me that I missedthe flight because I arrived late. I learn later that I was not late, because my flight actually got delayed and I was actually early. But they did not tell me that because I was no longer on that flight(since she had cancelled me off that flight). I sat and cried out of anger and humiliation and they did not care. That was their way of reprimanding me and I was never informed of what really happened. Inhumane treatment of fellow human beings.

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American Airlines

American Airlines

Overall Value for Money

3

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

4

Check-in Process

1

Meals and Beverages

4

Recommend Airline