Cathay Pacific review by Julie 2017-05-17

I was very excited when I booked Premium Business class on Cathay pacific. I had seen a sample seat at a travel expo and was expecting a comfortable trip. My husband has back an leg problems & assistance was requested at the time of booking and again confirmed at check in. The whole thing turned into a debacle. We traveled from Melbourne to London return. The seats were not what we were expecting. For 3 legs of the return trip the foot rests did not work and on seat would not recline. The plane was old (clean) hence the seat problems. The assistance requested at transit in Hong Kong and at end of journey was not provided. When I questioned this I was told it could be provided for an additional fee. The team member was not interested in our issues at all. In Hong Kong I requested an upgrade to Business Class and was told it was not possible even though I was prepared to pay. Business class had very few passengers so room was not an issue. I was so disappointed with Cathay Pacific that I will not fly with them again and cannot recommend them to anyone. I expected so much more from this carrier. I actually felt cheated.