American Airlines along with the rest of the Airlines in US are in state of sadness with regards to customer service and customer experience. Even at first class the service, the check in, the cabins are poor. Why can’t US Airlines have the same quality as Airlines in the East? Are people simply cargo ? Is it because because there is a really low standard?
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American Airlines
Overall Value for Money
2
Seat and Cabin Space
1
Customer Service
1
In Flight Entertainment
2
Baggage Handling
3
Check-in Process
2
Meals and Beverages
2
Recommend Airline