Swiss International Air Lines review by German

Swiss is probably the worst airline I’ve ever flown with. Not only had I an awful experience but was also surprised by how terrible their customer service is. I usually have to fly every 2-3 weeks so I’ve had delays or cancellations several times in my life. I have never had problems reaching an agreement with airlines when claiming compensation according to what I’m entitled to until I flew with Swiss. I was supposed to fly from Geneva to Madrid (LX2048) on Sunday 12th October. My first (and last) flight with this company was cancelled when I was boarding the plane due to “technical reasons”. Not only didn’t I receive any apologies from Swiss but it also took them 2,5 hours to change my flight to the next day (even though I specifically told them that I wanted to reach Madrid as soon as possible because I had to work on Monday 13th) and book me a place in a hotel. During all that time I wasn’t offered any drinks nor meals as EU Regulation 261/04 states. My new flight was supposed to depart Geneva on Mon 13th at 17:55 hs but it was (again!) delayed 45 minutes. So after arriving to Madrid more than 24 hs later than what I was supposed to and missing one day of work, I wrote to the airline explaining to them the situation and asking them for a compensation (250€ according to EU Regulation 261/04). They refused because they said that the flight was cancelled due to "unexpected flight safety shortcoming”, which is the worst excuse an airline can put not to pay a passenger. If you're thinking of flying with Swiss, don't!