Passenger Review

Kenya Airways review by maeva 2017-08-09

2 / 10

15 August, 2017 by ar

Economy

If we can sometimes have stopovers in the flights we take in some companies, Kenya airways has been the worst.They arrived at 6pm and were promised a plane for 11pm but until 2am they had to wait until finally they were told that the plane would not be there.We then disembarked them to the hotel, but considering the great distance with the hotel and the great security measures, they arrived at 5am at this hotel. Then, at 6:00 AM, they dared to wake them up, which left them an hour of rest (knowing that an 80-year-old grandmother traveled alone, with no way to contact her family, her fault? Not, I believe rather in a masthead of the company).Arriving back to the airport, they had to wait more than normal. If the plane was to take off at 11 am, they left at 8:30 pm. And this without many problems and great indifference of the company for the obligations of their users. It's incredible, they had to go from service to duty to ask them to share them in planes, because NO, their company was asking them to wait very wisely as sheep as something happens. (It is known that because of this delay, other users have missed other flights to Paris, in correspondence).

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Kenya Airways

Kenya Airways

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline