Avianca review by Carlos 2016-11-06

I was flying MDE to SCL, and the AV8435 was delayed in 18 mins. They wouldn't let us checkin because we wouldn't make our connection in Bogota (AV97, departing at 22:22). I said it was important for us to get to Santiago on Nov 5 before 8am to attend my son's First Comunion. I spent early two hours at Avianca's business class checkin with the supervisor (Marcela Restrepo), who wasn't able to find a solution. We ended up showing her options we looked in our cell, because all alternatives she shown us were getting us in Chile a day later. To make a story short:: after two hours of waiting, she was unable to put us on any plane, and the best option she offered was getting back to Santiago on Sunday 06. At that point, my wife when online on her cell, and we bought two business class tickets MED-SCL that put us earlier than any of their options. It took us 5 mins. When two persons with a cell phone are able to solve a problem in 4.1% of the time that a crew, with -supposedly- modern information systems is a signal that something is VERY wrong with Avianca. These Avianca business tickets are the most expensive one's for the worst experience of my life.