Kenya Airways review by Suzanne 2016-09-06

Kenya Airways let us fly on their partner airline Precision Air from Nairobi to Zanzibar without informing us our ticket was invalid. They let us fly without a ticket! We only discovered we had flown without a ticket when we tried to get back from Zanzibar and there was no record of our booking. We had to pay an exorbitant amount (more than the original return flight) for a one way trip Zanzibar to Nairobi. Then a week later when as we boarded our flight home to London, Kenya Airways stopped us at the boarding gate demanding $720 for the flight they had mistakenly let us on or else they'd cancel our London flights and strand us in Nairobi. This was nothing more than extortion. The Precision Air flight was a separate booking and completed unrelated. Their claim was ridiculous as their original mistake cost us far more in lost time, extra hotels and flights than they extorted from us. It was nothing more than blackmail at the boarding gate. Never in all our years had something like this happened. We will never fly Kenya Airways again and I feel bad for the country that its national carrier is such a disgrace, especially when they so desperately need tourists to return. Zero stars.