Passenger Review

Air India review by Jeremy

3 / 10

18 June, 2019 by Jeremy Jackson

Business Class

So I flew Air India once and never, ever again. We flew domestically from Agra to Varanasi. First of all the plane looked like it had never been cleaned...black stuff smeared all over the walls, dilapidated seats with rips and tears and a “black grime” on the seat. I wiped it down with a cloth and the cloth was black when I had finished. Then saw 2 cockroaches. The “food” was half a stale sandwich, and we payed extra for business class. The plane was barely airworthy. Scary scary flight. I think safety is a serious issue with this airline, I really have never felt unsafe on an airplane until Air India. Also timeliness isn’t their strong suit. Air India is in the news almost daily for something maintenance related or something totally insane. They should’ve made Jet the national carrier and scrapped Air India. Very unfortunate that the Indian flagship carrier has fallen from a good airline to a safety hazard.

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Air India

Air India

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

4

Check-in Process

1

Meals and Beverages

1

Recommend Airline