Jet2 review by Aaron 2017-01-09

Flew out of Sofia on Saturday evening to Manchester. To say i'm unimpressed by Jet2 would be an understatement. To begin with, check in was painfully slow, it was obvious the employee handling the queue was not adequately trained to handle the volume of passengers. We needn't worry though, as our flight didn't depart anywhere close to the departure time. We were one of the last group of passengers to be loaded onto the buses to take us to the plane. We sat outside the departure gate for around half an hour without moving. No member of staff explained what was going on, and it was -20 degrees. That might not sound like anything to worry about, but thats incredibly cold to be sat outside on a bus with no heating for half an hour. To make matters worse, when the bus did actually move to the plane the other buses that had departed before us had been sat on the runway and there was no one on the plane. So naturally when the doors opened everyone was queuing on the runway to get on the plane, which took another half an hour. It's completely unacceptable for passengers to be expected to stand in -20 degrees for upwards of an hour. To compound the experience when we did get on the fligh