Excellent all round service on Edinburgh-Verona route. Very efficient check-in at Edinburgh handle by Jet2.com's own staff. Boarding very efficient. Aircraft was a brand new B737-800, which was immaculately clean with a comfortable generous seat pitch compared to other low cost and tour operator owned airlines. The cabin crew were polite and attentive. At Verona both arrival and departure experience was a fairly typical traveler experience for that airport. On return to Edinburgh the flight arrived at a very high number gate and the trek to the baggage return was excessively long but this was not a fault of Jet2. Our booking was through a tour operator but looking at the Jet2 website prices are comparable with other low cost operators. We like that Jet2 encourage hold baggage as this speeds boarding and disembarking. If I had to change anything about the service it would be to change the departure airport, Edinburgh Airport has out grown it facilitates and recent extensions while making more gates possible have done nothing to improve the passenger experience on both departure and arrival.

The crew allowed a group of young people to board, who were very drunk and two of them were extremely disruptive, loud, at times aggressive, one of them wouldn't sit down. They shouldn't have been allowed on a 5-hour flight for safety reasons. At one point, one of the friends of this drunk person told him he would "get gang raped that night" and his other friend sitting next to me added, irritated as well, "I would pay to watch that". We were all stuck on a plane with drunk people making gang rape jokes. None of us chose to be around this kind of verbal abuse, misogyny, and disgusting behaviours. The crew were FULLY aware of how drunk they were and how they were behaving and did absolutely NOTHING about it. It is ILLEGAL to endanger passengers by allowing drunk people on a plane, especially in long flights. When I emailed Jet2 to complain about this I received a very condescending and patronising reply, in which they didn't accept any responsibility for their crew's decision to endanger the safety of everyone, or for children having to listen to gang rape jokes. 

Pathetic customer service, rude , unhelpful and obstructive, will never use again

Wow wow wow excellent service pilot went out of his way to give my daughter pics with friends for her hen party what an absolutley fab man he was smiling ad ha ing fun with us all first class pilot his name was charlie had photos with us nothing was too much trouble flight attendants fab service happy people fab well done jet2 excellent top class [email protected] 26th may pilots name charlie star as far as im con et ed

I love jet2.com

Flew out of Sofia on Saturday evening to Manchester. To say i'm unimpressed by Jet2 would be an understatement. To begin with, check in was painfully slow, it was obvious the employee handling the queue was not adequately trained to handle the volume of passengers. We needn't worry though, as our flight didn't depart anywhere close to the departure time. We were one of the last group of passengers to be loaded onto the buses to take us to the plane. We sat outside the departure gate for around half an hour without moving. No member of staff explained what was going on, and it was -20 degrees. That might not sound like anything to worry about, but thats incredibly cold to be sat outside on a bus with no heating for half an hour. To make matters worse, when the bus did actually move to the plane the other buses that had departed before us had been sat on the runway and there was no one on the plane. So naturally when the doors opened everyone was queuing on the runway to get on the plane, which took another half an hour. It's completely unacceptable for passengers to be expected to stand in -20 degrees for upwards of an hour. To compound the experience when we did get on the fligh

Can't fault Jet2. Staff are very helpful and nothing is too much trouble. Generous baggage allowance, The aircraft was spotless, seats very comfortable with decent leg room. ( I am 6 feet tall) Food and drink on board was tasty and well priced. Flights departed exactly on time. I will defiantly be flying with Jet2 again in future.

Traveled JET2 with my sister from Glasgow to Larnaca return and was very happy with our choice . Seats quite short , but loads of leg room to stretch out .We pre booked seats together and in flight meals both ways which were very tasty . The cabin crew were helpful and pleasant and the cabin spotlessly clean .The only hitch was a half hour delay and being sent to the wrong gate ( quickly remedied ) on the return flight , however. the overall experience flying JET2 was definately superior to other budget airlines we have flown on this route , and I would certainly recommend anyone to give it a try . My sister and I have family members in Cyprus and we will be visiting them again , flying with JET2 !

I find Jet2 all that one can expect of a low-cost carrier. Hassle-free check-in when taking hold luggage, though I do object to the advert on the outside of some of their planes which says "22kg baggage allowance" but doesn't point out that this has to be paid for. Service is good and the meals quite acceptable and at a reasonable price. They even offered to take my carry-on bag at check-in and put it in the hold, which suited me fine. Was pleased when they agreed to give some compensation when I had to cancel the flight, but Austrian Airlines wouldn't. EDITORS COMMENT:Thanks for the balanced review.

it appears to me that people are more likely to leave reviews when they are not happy, so to even things up a bit i'm adding my review. Have flown several times with Jet 2 and it is now my airline of choice. Of course you pay extra for legroom and its well worth it. Lovely comfortable seats. Food not bad for a budget airline and good value. Staff are mostly friendly and helpful with the odd exception but hey we all have bad days.Booked again to fly Jet 2 next September and this time taking all the family so will be able to leave another review as there will be all ages travelling including 2 infants. EDITORS COMMENT: Couldn't agree with you more. Thank you very much for sharing your balanced and helpful review.