Excellent all round service on Edinburgh-Verona route. Very efficient check-in at Edinburgh handle by Jet2.com's own staff. Boarding very efficient. Aircraft was a brand new B737-800, which was immaculately clean with a comfortable generous seat pitch compared to other low cost and tour operator owned airlines. The cabin crew were polite and attentive. At Verona both arrival and departure experience was a fairly typical traveler experience for that airport. On return to Edinburgh the flight arrived at a very high number gate and the trek to the baggage return was excessively long but this was not a fault of Jet2. Our booking was through a tour operator but looking at the Jet2 website prices are comparable with other low cost operators. We like that Jet2 encourage hold baggage as this speeds boarding and disembarking. If I had to change anything about the service it would be to change the departure airport, Edinburgh Airport has out grown it facilitates and recent extensions while making more gates possible have done nothing to improve the passenger experience on both departure and arrival.

I travelled with my family from Venice Marco Polo to Edinburgh in May. Jet2 were the cheapest airline. We pre-booked meals and check-in at the airport. Everything (meals, check-in, luggage, seat allocation) is extra on top of the base price. However, the flight was good, staff friendly and helpful. They made a mistake with one pre-ordered meal, but were happy to negotiate an alternative. Checkin at the airport was efficient and when you have the luggage allowance it is a generous 23kgs. Only one cabin baggage though and they are strict about that. I would recommend this as a budget airline.

it appears to me that people are more likely to leave reviews when they are not happy, so to even things up a bit i'm adding my review. Have flown several times with Jet 2 and it is now my airline of choice. Of course you pay extra for legroom and its well worth it. Lovely comfortable seats. Food not bad for a budget airline and good value. Staff are mostly friendly and helpful with the odd exception but hey we all have bad days.Booked again to fly Jet 2 next September and this time taking all the family so will be able to leave another review as there will be all ages travelling including 2 infants. EDITORS COMMENT: Couldn't agree with you more. Thank you very much for sharing your balanced and helpful review.