Passenger Review

Air Canada review by Kishore

4 / 10

26 July, 2022 by Kishore Koduru

Economy

Travelled from ATL to DEL on 1st June, 2022. My ticket clearly says that I am allowed to check-in 2 pcs. Air Canada agent at Atlanta did not allow us check-in two and asked us to pay for the second one. We showed the ticket and request them to check with Expedia and they just said that they can not do anything. We had to send two pieces back and paid for two. Then, Air Canada delayed their flight in Atlanta due to Inaugural show of Canadian Consulate. Connecting flight at YUL did not wait for the passengers (almost 40 passengers). Air Canada staff at YUL behaved very irresponsible and pushed us to board the flights without even giving the boarding passes of our connecting airports. 20 hour flight took almost 80 hours. In this mess, they even misplaced some our bags. We lost 3 bags...all our tour hotels, rental cars and tour packages were cancelled. No cloths to wear after reaching to destination...had to do emergency shopping. When we complained this to Air Canada...they just blamed it on COVID and offer us some discount or coupon on our next Air Canada travel. More of sales promotion.

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Air Canada

Air Canada

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

3

Baggage Handling

1

Check-in Process

1

Meals and Beverages

3

Recommend Airline