flight to PDX was also delayed. That made it possible to get back onto our original flight. Customer service approved us to board the original flight. Our assigned seats turned out to be crew seats. We had to dash around to find two seats. The crew did nothing to help. The plane we were on was terribly old.In the four-plus hour flight, no blankets, no pillows, no food no media, no magazines The seating was so tight that even to smallish people like us had our knees pressed up against the seat in front of us the entire flight. Our bags got lost. It was 10:30 at night. No Air Canada agent was present at PDX. We were unable to file a missing luggage report. unless you've got a file number that's issued at the airport, you cannot use the online system. I waited 34 minutes on the phone for an agent. When she answered, her Indian accent was so strong that I had to ask her to repeat every question several times. I had to repeat my answers to her questions several times. She hung up on me.

My recent experience with Air Canada was extremely disappointing. From the moment we checked in, it was clear that customer service was not a priority for this airline. Our luggage was not loaded onto the plane, and we have been without our belongings for five days now. Despite multiple attempts to reach out to Air Canada for assistance, we have been met with a complete lack of concern and follow-up. What is most frustrating about this situation is that our luggage contained vital items such as medication, clothing, and electronic devices that we rely on daily. The fact that Air Canada has not been able to provide us with any information regarding our luggage's whereabouts is not only unacceptable but also incredibly frustrating. Furthermore, we have received no indication that Air Canada is taking this matter seriously. The lack of communication and action on their part is incredibly disappointing, and we will not be flying with this airline again in the future. Overall, my experience with Air Canada was one of the worst I have had with any airline. The complete lack of customer service and follow-up is unacceptable, and I would not recommend this airline to anyone.

As a frequent global traveler, I rate Air Canada as THE worst among all the worst airlines, with no other that is even close to its awefulness. Rude staff, lost luggage, chaotic management, random cancellation of flights in the last minute with no compensation, leaving passengers overnight at airport with no accommodation. These are all my personal experiences with Air Canada in the last couple of years, and stories like these can go on and on and on. This company is just taking advantage of its monopoly in Canadian aviation to make profits, with absolutely zero intention to improve its service. Stay away from it if you don't want to mess up your travel.

Air Canada just canceled my international flight and said it is going to cost me $900. I can either reschedule for 24 hours later or get a refund (minus the $900), but whatever I do they said they are getting my $900 one way or another. Don't fly Air Canada people!

9 hour flight from Vienna to Toronto Canada was largely unattended by the flight attendants. The first meal was served and then they were not seen until the last 1 1/2 hour of the flight. No one walked through the cabin to see if everything was ok, no one served water or drinks, the bathroom ran out of toilet paper and the plane was a mess. Not on any level ok. Will not fly with Air Canada again if I can help it. They are officially on my No Fly list.

Travelled from ATL to DEL on 1st June, 2022. My ticket clearly says that I am allowed to check-in 2 pcs. Air Canada agent at Atlanta did not allow us check-in two and asked us to pay for the second one. We showed the ticket and request them to check with Expedia and they just said that they can not do anything. We had to send two pieces back and paid for two. Then, Air Canada delayed their flight in Atlanta due to Inaugural show of Canadian Consulate. Connecting flight at YUL did not wait for the passengers (almost 40 passengers). Air Canada staff at YUL behaved very irresponsible and pushed us to board the flights without even giving the boarding passes of our connecting airports. 20 hour flight took almost 80 hours. In this mess, they even misplaced some our bags. We lost 3 bags...all our tour hotels, rental cars and tour packages were cancelled. No cloths to wear after reaching to destination...had to do emergency shopping. When we complained this to Air Canada...they just blamed it on COVID and offer us some discount or coupon on our next Air Canada travel. More of sales promotion.

I saved for 5 years to take my family of 4 on a trip to Italy. A 10 day trip for 16,000 dollars. The entire trip was ruined due to Air Canada losing our luggage. 10 days in Italy, no clothes, essential items, prescription meds, everything in those cases. It has been 3 weeks since we have returned from the trip and all 3 of our suitcases still have not been returned. I will never fly Air Canada again. I feel like I wasted a large sum of money for a once in a lifetime trip for my family and it was all due to Air Canada. That trip was a nightmare. Air Canada also doesn't even accept calls on their 800 baggage number. I don't know how they are in business to be honest. Avoid them at all costs.

I took this trip in 2018 and again in 2019: Montreal-Shanghai-Montreal. It was a 14 hours flight. Aircratft B787. It was, surprisingly, a very confortable flight. Service was very good. Price was reasonable. This trip was before the pandemie!

They are serious. In general expensive, but the service is rather according to the price. I would say they are even severe in their treatment to passengers, which means there are not many smiles aboard from the crew. Sometimes the crew aboard is a bit hard at that. But at least, I have to agree in their seriousness. And from friends with their experiences, cancellations are announced well before the departure time and refunds are complete and timely. Not like Transat, which is a disaster.

I purchased a refundable round-trip ticket from Denver, Colorado to Osaka, Japan departing on July 31 from Denver to Osaka. I still intended to go until I was notified that my flight was cancelled on May 21, 2020. As per the email from Air Canada, it asked me to cancel the flight even though it was already cancelled by the airline. I did not do this because I wasn’t given an option for a full refund to my original payment method. According to the United States Department of Transportation (DOT) which Air Canada is subject to in this case because the flight originates and ends in the United States, I’m legally entitled to a full refund on my original payment method. I understand that it is the policy of Air Canada to offer a voucher, but policy does not supersede United States Law. I have called numerous times, filed a complaint with Air Canada and the US DOT, and Air Canada refuses to give me a refund. At this point, I will not vouch for this airline nor recommend to them to anyone because of how they are handling this situation.