flight to PDX was also delayed. That made it possible to get back onto our original flight. Customer service approved us to board the original flight. Our assigned seats turned out to be crew seats. We had to dash around to find two seats. The crew did nothing to help. The plane we were on was terribly old.In the four-plus hour flight, no blankets, no pillows, no food no media, no magazines The seating was so tight that even to smallish people like us had our knees pressed up against the seat in front of us the entire flight. Our bags got lost. It was 10:30 at night. No Air Canada agent was present at PDX. We were unable to file a missing luggage report. unless you've got a file number that's issued at the airport, you cannot use the online system. I waited 34 minutes on the phone for an agent. When she answered, her Indian accent was so strong that I had to ask her to repeat every question several times. I had to repeat my answers to her questions several times. She hung up on me.

My recent experience with Air Canada was extremely disappointing. From the moment we checked in, it was clear that customer service was not a priority for this airline. Our luggage was not loaded onto the plane, and we have been without our belongings for five days now. Despite multiple attempts to reach out to Air Canada for assistance, we have been met with a complete lack of concern and follow-up. What is most frustrating about this situation is that our luggage contained vital items such as medication, clothing, and electronic devices that we rely on daily. The fact that Air Canada has not been able to provide us with any information regarding our luggage's whereabouts is not only unacceptable but also incredibly frustrating. Furthermore, we have received no indication that Air Canada is taking this matter seriously. The lack of communication and action on their part is incredibly disappointing, and we will not be flying with this airline again in the future. Overall, my experience with Air Canada was one of the worst I have had with any airline. The complete lack of customer service and follow-up is unacceptable, and I would not recommend this airline to anyone.

As a frequent global traveler, I rate Air Canada as THE worst among all the worst airlines, with no other that is even close to its awefulness. Rude staff, lost luggage, chaotic management, random cancellation of flights in the last minute with no compensation, leaving passengers overnight at airport with no accommodation. These are all my personal experiences with Air Canada in the last couple of years, and stories like these can go on and on and on. This company is just taking advantage of its monopoly in Canadian aviation to make profits, with absolutely zero intention to improve its service. Stay away from it if you don't want to mess up your travel.