Passenger Review

AirAsia X review by Anna 2017-07-14

4 / 10

13 July, 2017 by ar

Economy Class

Very disappointing. After paying over $600 AUD for a flight from Denpassar Bali to Darwin -one way - at .025 am in the morning -was not even offered a complimentary plastic cup of water?! Or a tea or coffee?! I purchased a sandwich on board with an expiration date of 18/7/17 - consumed on the 14th - and it was dry and disgusting. Could not eat it it - let alone enjoy it. Imagine what it would taste like 4 days later?! I paid for a seat which was in an emergency exit. There was virtually 'no brief' on our responsibility in an emergency. All intercom information was indecipherable - could not understand a word. It was like flying 'blind'.

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AirAsia X

AirAsia X

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline