Southwest Airlines review by kona

Sadly, Southwest practices are unethical and I won't be flying with this airline again. The day I booked, I specifically shopped for a nonstop flight on various airlines. I could have booked a connecting flight for much less. However, we are traveling to my daughter's wedding with many bags of decorations, wedding clothes, etc., and we also wanted to avoid rechecking bags at a connection for an international flight, so we chose to pay more for a nonstop. Now that Southwest is losing money for grounding the Max 8, they changed our flight to a connecting flight without any compensation and refusing to change our flight to a nonstop out of a different airport. We are losing the money we could have had if we had bought a connecting fare in the first place and if take the option of canceling, we lose money on the fare increase since booking. So Southwest wins this round. But we will not be flying Southwest again due to this bait and switch unethical way of doing business.