AirAsia Malaysia review by Ivan

NEVER USE THIS AIRLINE! I had a travel plan from Kuala Lumpur to Europe, and one of my changeovers has to be in Chennai Airport (MAA) for several hours. But I wasn't allowed on board due to, as I was told, specific transit requirements as was said by the airline (Air Asia) I had a flight with. They said there is no transit area in MAA and due to this fact I need a transit visa to proceed in my journey. I checked all the information before regarding transit through India and it was said everywhere that if the layover is less than 24 hours there is no need for a transit visa. I also checked specific requirements for MAA but found nothing and was sure everything is going to be fine. I have no idea what happened, I received no further explanation from the airline (I tried to contact them but they have just a chat bot which not allows to connect to person), but my trip was completely spoiled and I had to buy different expensive tickets on spot, my losses were USD 1500+. This is not a thing should happen nowadays.