NEVER USE THIS AIRLINE! I had a travel plan from Kuala Lumpur to Europe, and one of my changeovers has to be in Chennai Airport (MAA) for several hours. But I wasn't allowed on board due to, as I was told, specific transit requirements as was said by the airline (Air Asia) I had a flight with. They said there is no transit area in MAA and due to this fact I need a transit visa to proceed in my journey. I checked all the information before regarding transit through India and it was said everywhere that if the layover is less than 24 hours there is no need for a transit visa. I also checked specific requirements for MAA but found nothing and was sure everything is going to be fine. I have no idea what happened, I received no further explanation from the airline (I tried to contact them but they have just a chat bot which not allows to connect to person), but my trip was completely spoiled and I had to buy different expensive tickets on spot, my losses were USD 1500+. This is not a thing should happen nowadays.

If I can help it, I will never ever fly with AirAsia again. Customer Service is not something they care about. Their customer portal/mobile app does not work, their live chat is useless. Cabin was clearly not well cleansed because a few passengers and I had our sinus triggered on a flight to Sydney! Their pre-book meal system is haywire and got our orders all wrong! And when I tried to explain to the cabin crew, she cut me off and I had to ask her to shut up and let me finish my sentence! Food served are also overpriced for its lousy taste.

I Understand why it is nicknamed scare asia...

I have not even flown with AirAsia KL-AVV and back, but I would certainly NOT recommend using this airline. They are very dodgy from the minute you choose to book with them to the minute the life circumstances force you to make changes to your initial plans. Absolutely unavailable unreachable and non-existent customer service - email addresses are invalid and send automatic NO-REPLY notifications, robot chats do not make any sense stealing all your energy and time, with absolute "0" result like "Oops, something went wrong" !!! People, for your own sake, PLEASE DO NOT fly with AirAsia. NEVER. EVER. Do not get fooled into cheap flights. You will end up paying MUCH MORE - whether be it money or your health due to the stress they cause, or both actually... AirAsia, let your business be treated the same way you treat your customers!

I express my deepest dissatisfaction with the availability of AirAsia customer service. AirAsia is unimaginably obtuse, blind and completely irresponsible in the light of the recent global pandemic situation/ force majeure. Or they choose to be so to greedily profit from the losses of their clients. My flight is in 2 days, however, the local government officially restricted all citizens to travel. However, to my greatest disappointment, all my attempts to cancel and refund my flight via Malaysia failed. It is impossible to reach them, which shows fear of any feedback because they realize how atrocious their customer service is! As I tried to clarify, there was no way of actually reaching them - all ways of communication are unavailable, robot-chats which, after wasting a lot of time, do not help. I ask for the following: 1. Refund my tickets due to the global pandemic. 2. Provide the valid email address and an actual human being/ real active call center to communicate on cancellation/refund. 3. Update website: crystal clear options when purchasing tickets: not attracting people with cheap flights, and then paying double for baggage, meals... Regrettably your customer

I would not recommend this airline to friends to travel with. The price may look affordable but the service is really bad, let not talk about the uncomfortable of the seats which into my opinion, and with no offence, only the sort and small people can sit on. flew from Melbourne to Kuala lumpur, it was the first with Air Asia, and it is gonna be the last.

First time flying with AirAsia to KL and cant fault them, was great service and the food was fine. The stewards were friendly and i sat in the adults only area and it was nice and quiet. The flight going over to KL was early and the return was on time so had no problems. Would definitely fly Air Asia again

Oh my gosh this is totally the worst air service provider I have ever had. From start to finish top to bottom PLEASE people think before you book with this airline. The air hostess's are so rude, numb and unpleasant. Even at the check in counter totally rude and obnoxious!! What use is looking all glamorous in a uniform if you have the personality and attitude of a wet rag. I would advise the ladies take a extended course on how to be the best air hostess by following the standards of Emirates!! Emirates is the best and always will be. Air Asia Never ever again!!

SIN-KUL-KBR;KUL-KBV; First time flying air asia, my friends asked me if I loved my life, but air asia were pretty fine, you get what you pay for so I had to lose one flight because they refused to change it even when I offered to pay the rebooking, they say if you don't change at least 24 hours before you can't do it anymore, take or leave it on other words. Planes were new and crew young as well! check-in in singapore can be a pain because staff are very unhelpful and don't use logical thinking. When in asia would fly them again.

I flew to Kuala Lumpur from Sydney in October for the MotoGP as I have done the last few years. I usually fly Malaysian airlines which have been fine. This year I couldn't resist the cheap airfare being offered by AirAsia. After paying my fare I looked on line at the awful reviews of this airline and thought I had made an a dreadful mistake. However I must say I have been pleasantly surprised! They were on time. staff were friendly. I bought water and food on board which was fairly priced and tasty. All in all a pleasant experience I would definitely fly them again. No problems at all.