Delta Air Lines review by michael

I originally purchased two tickets incorrectly roundtrip departing from LAS to SJC for ~$550 / ticket. I realized my error and submitted a change to the flight from SJC -> LAS. The change UI lead me to believe from the UI that the new price would be ~700 / ticket (which seemed reasonable) instead it was a difference of ~700 per ticket AFTER the credit was applied. I ended up paying an absurd ~$2500 for a ~1 hr flight for two without realizing it at the time. The flight itself... 1) my seat was out of order on one of the flights so I had to sit elsewhere 2) the flight was delayed over an hour 3) a full coke drink was spilled on me and my seat and I wasn't provided napkins/towel for several minutes, while the attendant provided drinks and snacks to the remainder of my section 4) Calling customer service, spoke with 2 reps, directed to third number which was a dead end/infinite hold (45m+) before giving up