American Airlines review by Liza

So disappointed with American Airlines. We have been loyal customers for 15 years and were recently notified that our card was hacked through their system and 150,000 miles were stolen. Instead of going after the perpetrators, they let us know that we had to file a police report and that they could not help us. We repeatedly asked to have them call us to discuss the matter and they would only email. We have never had such an ordeal with any company we have done business with. I know this is actually a huge problem with American Airlines and having miles stolen as I have heard similar stories. They should think about better security and help support the loyal customers they have. I have been so upset about this, that I had to take time out of my day to write this review, and it is the first time in my life I have ever had to write something negative about a company. I will be posting this review on as many websites as I can. Warning to anyone doing business with American Airlines - BEWARE!