American Airlines review by Michele

I tried to fly out of GJT yesterday afternoon. I have been flying with my pup for over a decade with no issues until I chose to fly with AA. I was told his carrier was too small and he could not fly with me. That was sad to hear. My eyes teared up and the manager smiled and laughed at me. She took pleasure in my sadness. At what point is it okay to laugh at someone who is clearly sad? The more tears I had the more she smiled. I was supposed to be gone for over a month. The manager was gaining energy from my sadness. It was an extremely odd experience. It reminded me of my past; I am a DV survivor and have been diagnosed with severe PTSD. She obviously did not know this. How was she to know that her taking delight in my sadness and getting energy off of it would cause so much pain for me and trigger so many terrible memories?