Passenger Review
Singapore Airlines review by Jeff P
2 / 10
10 October, 2024 by Jeff P
Zero stars. Very disappointed with Singapore air. Not so much due to in flight issues, but from a customer service/policy standpoint. I had hundreds of thousands of air miles banked with the airline. These are miles I accumulated by spending hard earned money to receive. One day I logged on to use the miles and they were gone. I called Singapore and they told me that the miles had expired. I did NOT receive a warnings about this and when the issue was looked into, I was simply told - sorry no miles anymore. This is really an insult. If you bank miles for future use with an airline, what gives them the ok to simply zero them out??? I will never fly with them again and I have pulled my company account as well. I advise that you choose them wisely and look around for alternative travel.
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Singapore Airlines
Overall Value for Money
Seat and Cabin Space
n/a
Customer Service
n/a
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline