Passenger Review

Singapore Airlines review by Jeff P

2 / 10

10 October, 2024 by Jeff P

Business Class
more than 3 months ago

Zero stars. Very disappointed with Singapore air. Not so much due to in flight issues, but from a customer service/policy standpoint. I had hundreds of thousands of air miles banked with the airline. These are miles I accumulated by spending hard earned money to receive. One day I logged on to use the miles and they were gone. I called Singapore and they told me that the miles had expired. I did NOT receive a warnings about this and when the issue was looked into, I was simply told - sorry no miles anymore. This is really an insult. If you bank miles for future use with an airline, what gives them the ok to simply zero them out??? I will never fly with them again and I have pulled my company account as well. I advise that you choose them wisely and look around for alternative travel.

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Singapore Airlines

Singapore Airlines

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

n/a

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline