KLM review by Mike Travis

This was one of the worst experiences we’ve had with an airline. Our family paid for business class, only to find that the plane didn’t have this option. No compensation was offered. Then, KLM carelessly sent our baby’s pushchair to the final destination, leaving us with nothing during a long layover. We were forced to have our baby sleep on the floor – with no assistance from KLM staff. For an airline of KLM’s reputation, this level of negligence and lack of compassion is truly upsetting.