Azul review by Jan Colson

Azul used to be a 'friendly' and customer focused airline when they newly entered the market. They are still benefiting from that reputation, but in recent years they have become an arrogant and expensive airline. They are on average far more expensive than the competition and the service is mediocre at best. If you are travelling from Sao Paulo, be careful! Their main airport (VCP) is far outside the city (approx. 90 minutes without traffic). They have a free shuttle bus, but demand far exceeds capacity so you will in all likelihood have to arrange a last minute taxi. I used to be loyal customer, but after experience some of the arrogance first hand, I'm no longer flying with them.