Azul used to be a 'friendly' and customer focused airline when they newly entered the market. They are still benefiting from that reputation, but in recent years they have become an arrogant and expensive airline. They are on average far more expensive than the competition and the service is mediocre at best. If you are travelling from Sao Paulo, be careful! Their main airport (VCP) is far outside the city (approx. 90 minutes without traffic). They have a free shuttle bus, but demand far exceeds capacity so you will in all likelihood have to arrange a last minute taxi. I used to be loyal customer, but after experience some of the arrogance first hand, I'm no longer flying with them.

Azul Airlines has no responsibility whatsoever towards its customers. They canceled my flight twice and did not have the audacity to notify me at any time. If I had not called them, I would have gone to the airport in vain. I do not recommend them to anyone else, not to mention that their tickets are one of the most expensive in Brazil at the moment. I am deeply disappointed with them.

highly recommend, spacious seats, friendly staff and good food

Tive 5 oportunidades de voar a companhia Azul, em todas elas, o serviço foi de excelência em todas elas, mesmo não sendo no mesmo tipo de aeronave e aeroportos com diferentes portes. A equipe é totalmente gentil e prestativa a qualquer problema que venha ocorrer. Nos passam segurança e informações para ter um bom vôo. As poltronas são compatíveis com o preço pago, aeronaves em boas condições e excelência máxima em pontualidade!

Really great experience for the short hop from Porto Alegre to Santa Maria. In comparison to my earlier flight with Air New Zealand business class, this trip was a breath of fresh air. The seats were super comfortable, staff were friendly and smiley, and the whole experience was very positive. Good value airline.

I travel with Azul Airlines on 09/19/2018 from Guarulhos to Curitiba, the flirh was in time, the flyAtendent was very curtesy and friendly.

Delicious Complimentary Snacks, Live TV, and large leather seats. Best Airline in Brazil period!

Simply the best in Brazil.

Belem-Manaus, They are excellent, the best airlines in Brazil at the moment, very fresh planes, service is outstanding! my sole complaint would be about the prices! they are very pricey, quite a joke to call yourself a "low fare" airlines.... wake up guys!

Azul is by far the best airline in Brazil! They have great airplane cabins, and a good staff! Check-in was standard, nothing special, else than the blue decoration they put on everything... The airplane was VERY good, perfect seats, very good comfort, and a very comfortable plane! They serve you as much snacks as you want, and as much beverages as you want! One minus would be their hub in Viracopos, which is an old, hopeless airport. Else the prices are a bit high due to it being a "low cost carrier", but it is worth it, comparing this to other airliners, such as GOL or TAM!