About Azul
Azul Brazilian Airlines, known simply as Azul, is a prominent airline in Brazil renowned for its significant role in enhancing regional air service in the country. Founded in the late 2000s by a Brazilian-American entrepreneur, who also co-founded a major U.S. low-cost carrier, Azul quickly rose to prominence by filling gaps in the Brazilian air travel market. Initially focusing on underserved and unexplored routes, Azul capitalized on regional airports, vastly improving connectivity within Brazil. The airline’s founding mission was to make air travel accessible and convenient across Brazil’s vast and varied geography, thereby pushing economic growth and integrating remote areas more closely with major urban centers.
Azul’s fleet is characterized by its diversity and modernity, tailored to a range of operations from regional hops to international flights. The selection of aircraft is strategically aligned with its mission to serve a broad spectrum of routes effectively. By utilizing various types of aircraft, Azul is able to maintain efficient operations across its extensive network. This strategy not only ensures a high standard of customer service but also supports the airline's goal of sustainability and reduced environmental impact. This comprehensive approach enables Azul to offer an expansive flight schedule catering to both business and leisure travelers, thereby solidifying its reputation as a versatile and reliable carrier.
In terms of services, Azul distinguishes itself through innovative offerings and a strong customer focus, aiming to provide a pleasant and unique travel experience. It offers a range of passenger amenities tailored to enhance comfort and convenience, focusing heavily on customer service both on the ground and in the air. Azul frequently updates its services to keep pace with global trends and passenger expectations, incorporating technological advancements in its operations and customer service channels. Moreover, the airline has a strong loyalty program that rewards frequent flyers and encourages customer retention. Azul’s dedication to service quality and innovative solutions have earned it a favorable position in the competitive airline industry, contributing to its growing popularity among passengers.
Overall Value for Money
3.5
From 10 reviews
Seat and Cabin Space
4.2
From 10 reviews
Customer Service
4.1
From 10 reviews
In Flight Entertainment
3.8
From 9 reviews
Baggage Handling
3.0
From 4 reviews
Check-in Process
2.8
From 5 reviews
Meals and Beverages
3.7
From 10 reviews
Recommend Airline
100.0%
From 8 reviews