American Airlines review by Douglas Koenke

My flight to Dallas on Thanksgiving Day was good. The flight from DFW to Madrid was delayed over 9 hrs. Two planes were taken out of service due to mechanical issues. Two flight crews timed out while waiting. So at 9pm on Thanksgiving they were looking for a flight crew that was available and sober. The delay caused my connection to Lisbon to be rebooked 3 times and ultimately changed to Jerez where I hoped to join the cruise ship on day 2. The delay and rebooked flights lost my luggage. It was found and I was reunited on day 5 of the cruise. American Airlines customer service has been mostly absent. To compensate me for the delay they are giving me 10000 miles. The 2 flights home from San Juan were also delayed by 30 and 60 minutes due to mechanical problems. I don't fly much but won't fly American ever again!