Passenger Review

American Airlines review by Sax DMA

4 / 10

10 January, 2025 by Sax DMA

Economy Class
less than 1 month ago

DFW Jan 9/10th. Gate 18 (various).I have plenty of time to write this as it is our second day sitting on the tarmac. Yesterday was a 7 hour episode as the entire airline was crippled by a 15min icy rain. Somehow they were not able to de ice and get the plane moving not were they able to comminicate this with us. After 5 hours we de boarded then reboarded to wait an additional 2 more hours. They used the pathetic excuse that it wasn't their fault due to weather and have no one hotel accommodations. So her we are in day 2. We've sitting on the tarmac for 3 hours now waiting for a crew to empty the toilets. Now, we have been informed that the crew will change but we can sit in the plane. Customer service absolutely sucks. Management needs to be replaced. Spirit and Frontier, although lee on the totem pole surpass the professionalism and customer service expected from the 'Worlds Largest Airline' Complete joke......

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

5

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1