American Airlines review by Earle Staples

I’ve found, as an American Platinum customer, that training issues for staff are the biggest problems for this airline. I love American, but the training issues are inexcusable.. A gate agent in Chicago, and a rep at AA.com, were completely incompetent!!! Both lied to me about my bookings!! I was booked to LAX with a day’s delay by the algorithm at American when I was able to book my own flight the same day. This ,too, is inexcusable!! !I was told by 2 separate AA.com agents that I had a flight home when it did not exist (I had to go to the airport to get an agent to do the booking, (this is simply stupid for a major airline!) All told, I am loyal to American customer at the Platinum level, but I can see the incompetence in their staff…all obviously training shortfalls. It is best that customers review their bookings and have little trust in American until they can get a trained and competent staff throughout the network!!