Emirates review by Radha Srinivasan

Emirates - Fly Better? Nah, Emirates - Fly BITTER, would be most appropriate - that’s how appalling the behaviour of some of their Dubai ground and flight staff is. For the context of this review, we were travelling to Chennai, India from Dubai, UAE on an Emirates. The flight crew didn’t care - they were downright rude in their responses to and interactions with most Indian passengers on our flight. Prior to boarding our flight, we had an extraordinary experience with their ground staff - it took us nearly 2 hours to just drop off our baggage due to long queues, lack of signage and direction and unhelpful, derogatory ground staff. I’ve narrated the full ordeal on TripAdvisor, product review and lodged a formal complaint with Emirates. In a nutshell, their ground staff at Dubai international airport are an epitome of arrogance, disrespect and poorest customer service. When we tried to escalate the issue on the spot, one of the staff at the check in counters asked us to “take it easy because things like this happen" and to not ruin our vacation. In my humble opinion, I am an employee and we serve customers too and we have good and bad days but we don’t treat our customers badly and give them disappointing experiences and not be sorry about it. Stop normalising bad customer service, giving unsolicited advice to your customers to defend yourselves; and learn to apply the concept of “continuous improvement” - it’s an actual thing. We have been travelling frequently with different airlines over the past decade and not once have we been treated so poorly. If it’s an Indian passport or an outbound flight to India that’s made you behave differently towards us, then SHAME ON YOU Emirates - it’s about time you get your act together and consider including the concept of “diversity and inclusion” as part of staff training or hire employees who care about serving customers from all backgrounds.