Passenger Review
American Airlines review by Alazar Abay
3 / 10
17 February, 2025 by Alazar Abay
I am a valued customer, right now I am writing this comment on boarding, flight 1250. On 17Jan25 I was flying from PHL flight 2034, the agents at the gate they took my carry-on as no space was available. They gave me a tag with a wrong name, I didn't check at that time because I trusted them. At CLT,my destination, I couldn't find my bag. I notified the Baggage claim immediately and submitted my compliant online. After a week my Baggage still not found. They told me to claim and submit my documents. I have never experienced such a nightmare! Time consuming form and I have to submit it twice! Exactly, one month I haven't received any feedback! Still lost my Baggage. No refund! I am praying to God this will not happen again to me.
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
Meals and Beverages