i booked a flight and 30 minutes later had to cancel found out about some family sickness and they refused to refund me my 599 dollars worse customer service i have ever had to deal with i needed that money back to take care of my family and they refused to and hung up on me ill never use them again and never suggest them to anyone and ill making sure everyone i know finds out

Horrific experience from start to finish. Communication from all aspects of the staff are horrible.

Flight cancelled 3.5 hours prior to boarding time. A group of 5 of us planned on attending oldest daughters baby shower. A well-earned and deserved vacation was needed and now will not happen. Very disappointing. The unfortunate result is that I will not be able to attend a family event and will lose about 800 dollars in hotel fees, for 24 hours notice was required. Zero customer service. 200 Dollars compensation inadequate. Very disappointed. I attempted to use Allegiance once before about a year ago when a trip to Nashville was cancelled during Easter. Now I feel compelled to warn others. Pay the extra money on a reputable airline so your plans are not thwarted. Lesson learned the hard way.

Recently flew Allegiant Air from Los Angeles to Grand Rapids. First and foremost, I felt totally safe. The plane was modern and the staff and crew very professional. The pilot gave us a rundown on what to expect (as far as turbulence . . . and he was pretty much right on). I appreciated the advanced notice. The entire staff were friendly, helpful and professional. On time departure. I checked a bag and it arrived with no problems. The airfare we paid was definitely not "ultra low" (granted we booked it within a few days before departure) and we still had to pay for all the "extra stuff". Bottom line however, we needed to get to Grand Rapids to join friends on our vacation after postponing our trip a day. Thankfully the day we needed to get to Grand Rapids, Allegiant operated the flight direct and that was very helpful. Allegiant is a really good choice especially if you need to get to a "less busy airport", however it does require some planning ahead. The airline played a vital role in allowing us to have a good vacation and got us there efficiently and safely. Much appreciated!

Our first flight with Allegiant was a pleasant surprise. The Allegiant staff (airport and air crew) were proficient, professional and exhibited care for passengers throughout the flights. I tempered my expectations based on the term "discount airline" and I firmly state that Allegiant exceeded my expectations. The aircraft were excellent condition, clean with comfortable seats. I was actually happy that the seats did not recline given all the crazy stories about passenger brawls. We paid extra for bags, legroom and priority boarding. We had no negative surprises at check in, the staff in Sanford FL were busy yet remained positive and took time to answer questions. The staff in Bangor were outstanding with welcome advice for future travel with Allegiant. I cannot disagree with the negative reviews since I wasn't there however, I will remind travelers to do a bit of research to understand what you are buying. After flying for over 40 years I can say that I have paid far more for terrible travel experiences. I am now looking to see where else I can travel with this airline. Great job Allegiant!

Recently flew to Fort Lauderdale, Florida with family. Left DSM, IA bag weighed 42 lbs. ticket taker no problem enjoy the flight. All went well and great flight until we left to return home. Return to DSM, IA the respect, service and no core values with the Florida ticket team. Rude, and charged me another $50.00 for the over 40 lb. threshold. All departures delayed out of Florida. Next time it's worth the value to fly another airline.

The crew that we had on Flight 1619 from Punta Gorda, FL to Moline, IL were excellent. They were very friendly, helpful and answer all my questions. We were delayed for about 1/2 hour but they kept us informed. We have flown Allegiant Air many times and have always had great flights!! Flying into smaller airports works for us.

They canceled our return flight on 12/31/21 and have just left us hanging. It’s now 3 weeks later and no refund and no contact from them. We bundled a car with reservations which was a huge mistake. They did not provide an itemized price so don’t know what they’ll try to say refund is. Also we have an extra days stay, drop charges an extra day charge on rental car and extra day parking at home airport. When we call we are told we have a 4 hour wait so we’ve sent emails which they have ignored.This airline is the last place we’ll look in the future.

AWFUL EXPERIENCE. Highly uncomfortable sits, no cushion at all. Not on the sits, not on your back. Spaces for your legs FORGET ABOUT IT! None! Our luggage was damage/ broken, we realize it when we get to the hotel, and on out flight back, we ask at the counter and the lady said that we should done it when we arrived and come back to the ticket counter. We paid for sits and on our fight back home, we were bumped 4 rows back! Hell is Hell this airline. Never again we will flight by ALLEGIANT. The email we received it said " if you do not agree with those changes, call customer service number: well, when I called, the machine said 2 hours waiting time for someone to answer my call. When we asked the gentlemen for the reason of our change of sits, he said, "It's basically the same" "this is a bigger airplane, and the sits have different distribution but basically your will have the same space in the plane" WHO WILL BELIEVE THAT? //

Worst customer service. Two flight attendants were working Allegiant flight 159 that departed Las Vegas and arrived at XNA Northwest Arkansas on 6/20/2021. Since we were sitting in the first seats of the aisle, the fly attendants advised us we had to stow the backpacks in one of the empty compartments. Since it was a full flight, all the compartments around us were full. The flight attendants stated there were open compartments towards the middle of the aircraft. The passengers were boarding the plane at the time, and I told the flight attendant I was overweight with bad knees, and I did not want to cause a hold-up nor inconvenience any other passengers. The flight attendant just acted like they were not able to hear me and turned her head.