I bought a ticket from Havana (Cuba) to Nassau (Bahams). The airline was Bahamasair. Few hours after my purchase I received a confirmation. On the day of flight I went to the airport 4 hours in advanced, because in Cuba everything takes time and Cuban is known for his arbitrariness and laziness. In my confirmation from Bahamasair was written that my flight is going to leave from terminal 1. However, neither was my flight on any destination board nor knew any airport stuff anything about it. After a while I figured out that Bahamasair normally operated from terminal 2. As a result I took a taxi to terminal 2 (don’t forget it’s Cuba and building and maintaining an airport is totally conceptless). Same thing here. Nobody in terminal 2 knew anything about my flight. So I called the airline. The friendly employee from Bahamasair customer service told me that there is no flight on that date. I asked her why it was possible to buy a ticket and why I got a confirmation. She answered that this happened because of a computer error and she had to check how does a refund works. As a result I booked another flight with another company, which left 2 hours after my original Bahamasair flight. While I was waiting on my new flight I saw my old Bahamasair flight taxing to the runway. It turned out that even thought I got confirmation from Bahamasair customer service that there is no flight on this day, there was one. Talking again with Bahamasair to figure out why their customer service was laying to my and when I get my refund, they told me that they normally not operate on that day, but my flight was an exception and because this flight happened a refund is not possible.

Bahamas air really need to work on on time performance. In Fort Lauder dale we waited about 45 minutes before our flight come. When we boarded the flight the plane was really untidy. Broken arm rest, and a lot of gum on safety cards. The flight attendants didn't serve no drinks, only a mint which was very chewy and was not enjoyable. The best part of the flight was the landing which was very smooth.

I've been flying BahamasAir on a regular basis since childhood and have always had a safe, enjoyable experience. Flights can be somewhat prone to delay due to tropical weather, but they're certainly no worse than any American airline. Due to all the island-hops they do, the pilots are famed for their exceptional takeoff and landing skills, so much so that it's common for American pilots to do training with the carrier. It helps to understand Bahamian culture before buying a ticket. Bahamians are very laidback, polite, and community-oriented. If you're on a flight filled with Bahamians and it's running a little behind schedule, odds are good that you will be the only person greatly upset. Everyone else is going to chalk it up to life and not stress over it. You're not going to be able to pay for a first-class seat, and indeed, you're likely going to get some side-eye if you're at the front and won't swap your seat with an elderly person or pregnant woman boarding behind you. BahamasAir has never experienced a crash, and domestic flights don't go more than 10,000-15,000 feet up in most cases, so it's a good fit for worriers. And best of all, every tenth flight is free.