I rtavelled on a long-haul flight from Abu Dhabi to London, on a (O think) A6-API Airbus A380-800, economy. Individual air streams seem to be not part of the seat design in economy. I had a strong downdraft of EXTREMELY COLD AIR coming down on my head for the entire journey, inflicting unacceptable pain and discomfort. Cabin attendant said sorry, this is just the aircraft design, tough luck… Other seats did not seem to be affected, and temporarily swapped with another passenger. No possibility of a permanent seat swap to another seat due to fullish flight. It required TWO blankets on top of my head and shoulders to get vaguely comfortable, for the entire flight. I cannot believe that this is an acceptable situation that can't be alleviated.

The airline mislaid our luggage for 4 days and has ignored our request for payment of our receipts for toiletries and underwear. We have emailed with no response and there is no telephone number. We kept our spending to a minimum so not a huge sum of money. Very disappointing response from this airline. Will not fly with them again.

When I bought a business class ticket from Lisbon to Bangkok, I expected comfort and all the perks of expensive tariffs. However, when I wanted to change the date of my return flight, I was surprised: instead of $30, they charged me $700 euros. Explanations about "fare rules" left a lot of questions. Even the support couldn’t clearly say where the fee comes from. All they said was “the website calculates it like this”. Unexpected fees and lack of clarity is something you don't expect from business class. I recommend weighing your choices before flying business with Etihad.

RE: RT flights from JFK to SIN (Changi, Singapore) changing planes, both ways, at ABU (Abu Dhabi). The airport was under construction so we had to take a bus across the airport to get to our plane. On the bus, most of us had to stand. The bad is there is a lot of construction traffic so the bus had to stop abruptly several times. My return flight to JFK was at night and, again, had to take the bus. I expected the abrupt stops, but one was so sudden and hard, that several of us we thrown to the floor of bus. I received a good sized bruise on my knee. I didn't report it because I was anxious to board and get settled in my seat. I don't think the Airline thinks much about the busses or they would give better instructions to the drivers. The airport itself, has much to be desired. The bathrooms are far and few between and you usually must walk down a stairs to get to them. On the other hand, they were very clean. I am 79 and don't know If I want to put myself through this again.

Very poor experience with Etihad. We paid additionally for selected seats and we were assigned seat as we were trying to check-in. CS rude and inept. Will never fly with them again. There's better options. Why put yourself under stress

Business class lounge at Abu Dhabi is a joke They actually sell passes to economy class passenger for $100. Nothing against the economic class passenger but business passenger that are paying 5 times the cost have no piece of mind The lounge is like a fish market Shameful for Etihad to do this

We booked flights to Europe, costing over AU$9000. Etihad took the money out of our account twice! Over $18k! Etihad told us that this is a normal practice of the company to take the amount out of customers' accounts twice, and to return it some time later. It took weeks to get it back. We later had to cancel our holiday due to a medical reason, but were told that being diagnosed with cancer and starting chemotherapy was not a valid reason for a refund and refused to give us a refund! We were then subjected to being given the "run-around" on phone calls. We were given incorrect information, told that the information we had previously provided was not logged in their system anywhere, promised that they were processing the refund - and then told in the next call that nothing has been done to address our refund. After about 2 months of lies, frustration and shoddy customer service we were finally refunded. This company's policies and treatment of customers is a disgrace. Added to that, their seats on long haul international flights are tiny. I will never fly with Etihad again. Absolute disgrace!!

Long haul Ryanair. Tonnes of useless add-ons, huge queues to drop your bag, bad food and slow service

I fly often with Etihad and the service on the flights is marginally better than it was just before covid hit. The major issues arise when they stuff up though. Etihad had a 2 day schedule change and they refused to accommodate us on a different airline so we had to change our itinerary in the end, in that process they downgraded me from business to economy, initially promising that they would sort it out. It took them 2 months and about 15 calls from my side for someone to try and do something about it, and it was all empty promises in the end. Each time I called I was asked to pay for the changes that would fit me now that u had to change my itinerary due to Etihad's fault. It's been now 6 months and I'm still waiting for the reimbursement from the downgrade, despite additional 10 calls and approaching the Etihad guest via mail. Either their system is so clunky and badly designed and/or the customer service is often so clueless and doesn't care much at all. The check-in staff outside UAE often doesn't know many of Etihad's policies.

On March 15, the day my sister booked a flight using her credit card directly from Etihad's website. The fare showed 1100 USD on the window before she confirmed the payment details but later she was charged an amount of 3979 USD. When we called Etihad's at +18669481081, the agent told us that we couldn't do anything about it now. I am extremely disappointed that a simple billing error couldn't be resolved on the call. So on three separate occasions, I got onto the call center number used for Canada. Each time I could find nobody able to help. I was told by one operator to call Etihad in Abu Dhabi which I did. “No sorry there is nothing we can do we don’t deal with this kind of situation in this department, but you can use the feedback feature on the website or email travel bank directly”. and it goes on. They lost my 2 pieces of baggage