I had a connecting flight from Auckland to Fiji to Singapore to New Delhi.. fiji airways until Singapore then Air India as last flight. We read some reviews regarding baggage being delayed or not boarded at all. To our worst fear exact same thing happened to me and my travel mate. We reached upto Singapore and our Smart Tags showed baggage location as Auckland terminal. We finally reached New Delhi and its been 20 hrs since, it's location is stuck at Nadi, Fiji international airport transit terminal. We are helpless with lots of important items in baggage, which is making our lives tough. The most we can get in compensation is 1000 nzd each passenger if at all it's lost or can't be delivered. Our items are worth much more. This is leaving bitter taste. I'll will strongly not recommend anyone if baggage is important to them.

Being a loyal Virgin Australia passenger I found myself stranded in LA and unable to get back to Melbourne. I flew Fiji Airways in February 2021 and Air New Zealand in November. I can say without a doubt my flight with Fiji Airways was far more comfortable in every way compared to air New Zealand. From the comfort of the seats to the incredible vegetarian food there was no comparison. I honestly find the flight crew so delightful, although I have great admiration for all flight crews there was a warmth from all on both flights each way that made it just that was just a little more welcoming. Although Nadi airport leaves a little to be desired my short layover makes it bearable. I'm flying again next month and I didn't even look at prices (although I wasn't aware Virgin was flying to LA again) I still think I'd choose Fiji Airways

Fiji Airways just got 5 star award from APEX. How on earth did that happen? They are not 5 star! They fired 400+ of their very own cabin crew with nothing left to their names. They were not made redundant they were all terminated. Did Apex even take the Airline major debt into consideration before giving away such a rating??

Flyer beware. I checked my bags through to my final destination, but the airline required me to remove my bags in Fiij, so they can charge an extra set of baggage fees for the next leg of the trip. And their baggage fees are large. They may appear to be a least expensive option, but in the end, they can cost more than other airlines. They also lost my bags for some time and only produced them when pressed.

Have been waiting several months for a refund and I have been told the wait is approx 12 months. Disgusting that they are not refunding cancelled flights in a timely manner. Fiji Airways is majority owned by the Fiji government with Qantas being the other shareholders. I will never travel to FIJI and am telling my story to whoever will listen.

Gaby Sarni and Maria were super helpful and kind before our flight helping us with our seats and arrangements. They also work very quickly and efficiently.

THIEVES!! Liars! Both Priceline and FIJI airlines have no right to be selling these tickets to FIJI - they are GHOST flights -they don't even fly to Melbourne Australia. DO NOT BOOK A TICKET with them! DO NOT deal with them! FIJI airlines cannot fly to Melbourne - COVID has ravaged their country and there are no flights out of FIJI - i just lost $564 booking a ticket and have no chance of getting the money back.

Never book with Fiji Airways. Their gate agent in Los Angelas denied me boarding and stranded me at LAX (en route from Toronto to Auckland) and did not cancel my flight so that I could rebook using the remaining flight credit. The reason I was denied boarding is that I was unable to show her my onward travel from New Zealand in the 10 minutes I had left in boarding time. She left my status as a 'no-show' despite the fact that I was at the gate. This caused me to have to book a new flight at full price for the next date. I have been dealing with Fiji Airways call centre staff for over a month trying to get a refund on only the unused portion of my ticket (Los Angeles to Auckland) and they have consistently promised to update me via email or phone call and have never followed up once. They have told me to email '[email protected]' and '[email protected]' which don't even exist anymore. Trying to get anywhere with Fiji Airways has been a nightmare and I would recommend avoiding this airline at all costs.

Lets just say Fiji Airways is most pathetic air carrier and staffs think their own the planes.Travelled from Nadi to Sydney in mid January ground staff were rude.. Clearly we could see that everyone was getting checked in but everytime we approached we got told that its not open had to wait for that gentlemen to move away before we could get checked in by one of the staff then comes the flight service where we got told that food is not available as per my dietary requirement as the crews never loaded them and when told them that this is ridiculous as we have health issues we got told we can get arrested as the ridiculous is a level 1 threat.. Will I ever travel on Fiji airways nope will I recommend to friends and families never.its all about money making business..

Flying from Nadi to Christchurch. At the check-in counter the company asked for the "ticket out of New Zealand", witch I promptly show. It was a ticket from Auckland to Santiago (Chile). The agency from I've bought the ticket didn't sent the "booking reference" of the flight, but I had the booking flight proof and the receipt of payment. Fiji Airways refuse to check me in because I didn't have the "booking reference" (for a flight 3 weeks later out of NZ). Worst, they didn't even offer to help or sugest any solution, just saying I had 20min until they close the check-in, refusing to call NZ immigration services to expose the problem. It was night time in Europe, and after 20min and more than 60 Euros on the phone I got the mighty "booking reference"! Arriving in New Zealand, 99% sure, they made me for that spend 1h in Customs running through all my things during an extensive interrogation. It makes no sense playing with people lifes in a job that you are supposed to help people that paid for a service. Worst flying company I ever travelled.