Roundtrip flight from Las Vegas to Honolulu. Economy comfort class does add nice legroom for seating. Every other aspect of the flight was poor. Plane was not clean. Seat cushions were very thin and extremely uncomfortable with poor padding and poor pitch. Flight and ground personnel were rude. Food and beverage service was terrible and offered once during a 7 hour fight. One additional service for "water only" was offered. In the last 200,000 miles of flights that I have flown in the last 4 years, this was my worst flight experience and I will not fly on this airline again.

We flew HNL to Syd last week, we chose Extra Comfort which is the Hawaiian equivalent to premium economy, first up, priority security screening was not made available to us, although their web site says it is included in the price, priority boarding was not enforced either, so the extra money paid for that was useless and there was no welcome drink which I thought would be a nice touch even if it was water. Food was average and on a par with Jetstar and the flight attendants were good without being overly friendly. The aircraft was clean and the seat quite comfortable, we chose seats 11A & B so that was worth the extra money alone. Having flown a lot of airlines over the years Hawaiian are not the worst nor are they the best, they are not a low cost carrier so I believe there is room for improvement in their product offering, but with a full aircraft I doubt they see the need to change. Would I fly them again yes, although to be honest Jetstar is comparable and a lot cheaper for essentially the same service.

I would recommend flying with Hawaiian Airlines because of the Aloha they have with not only with the passengers, but with their employees which includes : Flight Attendants, Ramp Personnel, Airport Lobby Agents, Boarding Agents (Jet Bridge Personnel.) When I Chose the Window Seat in the EXIT ROW, the Flight Attendants before every flight that they always let us passengers if there was an emergency to see if we can assist the Flight Attendants to evacuate the aircraft and to locate the LIFE JACKETS. The Flight Crew are the best in the business because the Pilots and Flight Attendants of Hawaiian Airlines always greets with the Aloha Spirit of the Hawaiian Islands.