MASwings changed the flight time to 2 1/2 hours before we booked without informing us causing us to miss the only Kuching to mulu flight of the day. They claimed they didn't have an email address to inform us of the change but I received a confirmation email when I originally booked so they must have. This meant we spent 3 hours of our holiday in the ticket office at the airport, paid for a night at the Marriott which we couldn't use and had to fly on my birthday which I was trying to avoid. Not impressed.

I fly with them on 5th Feb 2016, sdk - bki - lbu. Delay by 1/2 hour, was only servedrink.

Had an enjoyable flights with great crews and awesome piloting skills. Was on my way to Miri from Sibu and the tail wind was really strong. As was sitting among the back few rows, you can feel the wind pounding the tail. The pilots landed with a feather like momentum. It was such a smooth landing. Once was off the plane, you can really feel the wind. It was really strong.

Comfort..

Our family of four flew MASwings ATR 72-500 flights from Kuching to Mulu and Mulu to Miri. We booked the flights online. The flights left on time (within 20 minutes of scheduled time), and were comfortable (short flights). Refreshments were provided and service was pleasant. I left a small camera on a seat on the Kuching to Mulu flight. The kind staff at Mulu found the camera and returned it to me when I arrived back at Mulu airport for the next flight.

I travel regularly through Malaysia and on this occasion I was travelling in East Malaysia on the island of Borneo. The flight was MH3807 from Bintulu to Kuching. MASwings is the propeller fleet of Malaysian Airlines and services the smaller regional cities of Malaysia. Being part of Malaysian Airlines the booking and web checkin facilities are the same which is convenient. I don't fly propeller planes often but actually enjoy them for several reasons. First of all you get to walk across the tarmac. I enjoy doing this as it reminds me of the old days when airports didn't have air-bridges. It's kind of nice to get out onto the tarmac and walk to the plane. Almost like a scene out of Casablanca. As I'm walking I'm sizing it up, checking out how old or dodgy it looks and whether I've made the right decision. I'm happy to visualise a scene out of Casablanca but if the weather is looking ominous or the plane old and rickety then it can sometimes remind me of the final flight of Buddy Holly and Richie Valens. Luckily on this occasion the weather was fine and the plane looked new. This MASwings plane was an ATR 72-500. A nice looking plane with two large propellers. It has an aisle down the middle and holds 68 passengers. I had a very pleasant flight. I like this sort of travel where the distances are short and you feel like you are really flying with the buzzing of the propellers and being lower to the ground you can actually see a lot better out the windows. The planes are comfortable for short flights but certainly don't have the comforts of the bigger planes. Basic seats, no entertainment and no meals other than some peanuts and a drink. Still it's nice arriving at the other end and walking down the stairs , crossing the tarmac and straight into the baggage area. Thanks MASwings. You got me there safely and on time and Buddy Holly and Richie Valens were not waiting for me on the other side.