I recently flew Royal Brunei from Melbourne to Jakarta via Brunei. We were attracted by the low fare compared to its rivals - Garuda Indonesia, Malaysia Airlines, Singapore Airlines, Qantas - although we decided to stay a night in Brunei, rather than fly straight through to Jakarta and arrive at 2am. The flights between Melbourne and Brunei were on Boeing 787; we were at the rear of the plane, where the row reduces from 9 seats to 8. The inflight entertainment was good, with two headphone jacks per PTV screen and a good range of movies. The food and the inflight service were above average. The best leg of the journey was on the way back from Jakarta to Brunei, on an Airbus A320 neo. The picture and sound quality of the IFE was much clearer; even the flight map was far superior. It was a very enjoyable flight. The only area of improvement was having to queue up at the gate a second time, so airport staff could check our in-flight luggage for liquids, aerosols and gels. I don't understand why this can't be done through the usual x-ray check like elsewhere.

Never again Royal Brunei. Never have I had a business class trip with a leaking toilet. Then to have the customer complaints claim a coffee machine. Not likely at all. Urine does not smell like coffee. Sorry but I am taking this further it’s un acceptable standards and glad we got photo proof

I had to ask the same staff for a blanket about four times after which he finally gave me one. I had to ask about three times for coffee as well which eventually didn't get made because I presume he forgot as usual. I didn't bother asking him a fourth time since I was already frustrated with the service. He seemed to be very attentive to white passengers, springing into action like a jack in a box, resolving their requests in under 2-3 mins whereas passengers like myself had to be behind him multiple times only to be eventually neglected. While I'm at it i'd like to point out that the seat was malfunctioning and didn't recline. When pointed out to the staff,they acted as if I wasn't there. Sorry to say but some of the staff need to be trained more on customer service or preferably be replaced!