I booked my flights for January 2017 between Praia and Maio in June 2016. Without telling me they changed the schedule including the dates twice making it impossible for me to make my connections. It's a good job that for some reason I checked recently. As I was trying to sort out my other flights to fit they changed the schedule again. This was the last straw and I cancelled the booking asking for a refund. That was two weeks ago and no refund has arrived. When I chased them up I was told they'd do it "soonest" whatever that means. Be aware that if you book with them you are likely to have real problems. It's not really surprising that they're broke. It was rumoured that the Canary Islands airline Binter would be taking them over but it seems that the Cape Verde government have blocked it. They'd rather see their hopeless airline go bust than lose face it seems. It's such a shame that such a wonderful part of the world that could have a thriving tourist economy is being ruined by such a dreadful airline.

I have use TACV in several occasions and the airline get's worst by day. The customer service is horrible except for the flight attendant. In addition to the exorbitant rate they charge for the tickets, in most cases the employees steal from your luggage's. The customer service isn't consistent. Unless you know someone that personally works for the airline, be prepared to go through your worst nightmare. Your flight is guaranteed to be delayed. It is impossible to make your connecting flights. On top of that, nothing printed on your ticket is completely accurate (I believe this to be TACV employees having access to the data base in which they can alternate the information to reflect someone's booking after the flight is full). The favoritism is over the top. I was born in Cape Verde and have visited two times since I moved to the United States. I love to go back, but I never fly with TACV. I have never met a single person that had good things to say about this airline.

The first leg of the trip saw my son stranded in Cape Verde for over 14 hrs. His plane arrived late and staff left all passengers overnight with no announcements whatsoever. Also there was no entertainment or hot food served on this trans-Atlantic flight from DC! His return was rescheduled 3 times with a two day differential and the last two reschedules happening on the day of the flight. When he finally arrived at the airport he was told that Cabo Verde had changed his flight to another airline which had already departed. They never sent us notification of this change. We had to end up buying another ticket on another airline. The desk agent even went on to say that his original flight was not even one they had. It was a ghost flight. Never Again!