About Turkish Airlines

Turkish Airlines, the national flag carrier of Turkey, has a rich history dating back to its establishment in the mid-20th century. It initially started with a modest fleet size and limited regional routes. Over the years, the airline has grown significantly, both in terms of its fleet size and the expanse of its network, establishing itself as one of the key players in the global aviation industry. The primary base of Turkish Airlines is in Istanbul, which facilitates an ideal hub for flights between the East and the West. This strategic location has allowed the airline to capitalize on cross-continental travel, becoming an essential bridge between various cultures and economies. The fleet of Turkish Airlines is diverse, tailored to accommodate the broad spectrum of its operations which include both short regional flights and long-haul international routes. The carrier emphasizes the importance of maintaining a modern and technologically advanced fleet, which plays a crucial role in enhancing passenger comfort, safety, and overall travel experience. Over the decades, Turkish Airlines has prioritized environmental concerns by integrating more fuel-efficient models into its fleet, aligning with global standards and expectations for sustainability in aviation. Turkish Airlines is renowned for its exceptional service quality, which is evident across various passenger experiences, from onboard amenities to ground services. The airline takes pride in its award-winning in-flight catering services, providing a range of gourmet meals inspired by Turkish and international cuisines. The dedication to passenger comfort extends beyond food, with investments in spacious seating, enhanced in-flight entertainment options, and connectivity throughout the flight. Additionally, Turkish Airlines focuses on enriching the travel experience with its frequent flyer program, offering extended benefits and rewards to loyal customers. The airline’s hospitality is reflective of Turkey’s intrinsic cultural warmth, making it around for passengers looking for a reliable and enjoyable travel experience.

Overall Value for Money

4.3

From 372 reviews

Seat and Cabin Space

4.3

From 372 reviews

Customer Service

4.3

From 371 reviews

In Flight Entertainment

4.3

From 361 reviews

Baggage Handling

4.6

From 256 reviews

Check-in Process

4.5

From 255 reviews

Meals and Beverages

4.5

From 367 reviews

Recommend Airline

78.7%

From 333 reviews

Latest Passenger Reviews for Turkish Airlines

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Arthur Young
Arthur YoungJan 2, 2025
Turkish Airlines

This was the worst experience I've ever had among any airlines all my life, and I've taken hundreds of flights. I flew from Kilimanjaro to Addis Ababa and then on to Istanbul just fine; apparently Ethiopian Air doesn't have any trouble with people booking trips through United (which I did). But then after passing through all the security at Istanbul, the TA guy at the gate would not let me board the plane to LAX. He said they could not confirm my flight! This was ridiculous. I paid for my flight, and then they did not let me get on the plane. The TA agent (who was nonchalant, rude, uncaring, and arrogant) at the gate told me to go to the TA ticket counter, and did not seem to care that I would miss my flight. The next flight from Istanbul to LAX was 6 hrs later. I went to the TA ticket counter already having missed my flight. There I was treated even more rudely. I was told that they could not find my flight. I informed them that they had already messed up my outbound flight (a different story) and now they were messing up my inbound flight. Then they accused me of being "late to the gate." I told them that was absurd -- I arrived at the gate a half hour before boarding time. The issue was not that I was late, it was that their agent at the gate would not let me board the plane. The TA people at the counter did not believe me. They said they would check the security camera footage to see if indeed I was at the gate on time. They rudely told me to step aside while they allegedly "examined" this. I have never in my entire life heard of such a preposterous thing; this was completely unprofessional. Well, they made me wait off to the side for twenty, then thirty minutes. I protested that they should just call their guy at the gate and he would confirm that I was there on time! They ignored me. Finally, after more than half an hour, they claimed that they called him and he said I was late! This was beyond ridiculous. Then they said that the booking I did on United using my United miles got "changed" somehow. They showed me a printout of my six flights (3 going and 3 returning) and underlined that the last one said "Exchanged." However, all six flights said "Exchanged." This does not mean that the flight got changed. It just means that the booking I did on United got assigned to another airlines. Obviously they are so incompetent that they don't even know this. So, there were three issues that they used as their excuse, all of which were independent of each other, and all of which were completely false. First, they could not find the confirmation of my ticket. Second, they claimed I was late to the gate. Third, they claimed that the United ticket got changed. I was left with no other option than to purchase from them the next flight from Istanbul to LAX. This cost me $1,117.77 out of pocket. I even lost my iPhone, which cost me several hundred dollars. Then, I was treated extraordinarily awfully by another supposed TA supervisor. This was the worst experience I've ever had flying. I have voiced my complaint to United and urged them to sever their relationship with TA.

2 / 10

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