Amazing service, comfortable seating and good food.

This is WORST FIRST CLASS TRAVEL EXPERIENCE. Airline charged for few inches more despite being half allowed weight. DXB First class lounge staff clueless on hotel availability. Baggage missed at Dubai despite 19 hour transit. No communication on lost baggage so far. Every step of the travel, I found harassment, terrible customer support, and absolutely NO HELP.

I've been flying Emirates for many years, being their gold member. But based on the latest flight, i am probably not going to fly them again. First, i wanted to use hundreds of thousands of miles to upgrade myself and my partner to business class, but was told it was not possible as the route was not open for such upgrades, so ended wasting years of miles collections on few hundreds dollars "discount" on economy ticket. Emirates used to be amazing with onboard services and refreshments, but every time i fly it is getting worse and worse (or less and less) with lots of items being out of stock (one hour into the flight). Check-in experience in dubai in the gold members counter was terrible, unfriendly, unhelpful. We spent good 30 minutes discussing umbrella that came on another emirates flight (still having emirates tag on it) and if the checkin person can accept it to the flight or not. Overall, emirates is declining year over year, what once used to be absolutely amazing experience is now almost comparable to low-cost. The only good thing is their entertainment system (if it works for the seat).

Very poor call center with untrained agents. Due to the wrong information provided by one of your call center agents, my travel plans were abruptly canceled. I am very disappointed and frustrated regarding the recent experience I had with your airline which has left me greatly inconvenienced and financially burdened.

My last trip with Emirates was deeply disappointing, raising concerns about their commitment to customer satisfaction and safety. I encountered several issues that left me deeply dissatisfied and frustrated. Firstly, I received misleading information from three representatives about their cancellation policy. They assured me I could get a full refund if I canceled within 24 hours but failed to mention it applied only after 7 days. Attempting to cancel, I could only reschedule, resulting in a $500 loss. Despite Emirates acknowledging their mistake, they refused a price match or refund and eventually even stopped responding to my messages. During the flight, we saw blankets piled in front of emergency exits to save time, compromising passenger safety during an evacuation. Emirates declined to reimburse me for damaged luggage, reflecting a lack of care for passengers' belongings. The return flight experienced an extensive delay due to a missing document, leaving us seated for over two hours without updates or assistance. The stark contrast between Business and Economy class experiences is disheartening. In conclusion, my trip with Emirates fell totally short of my expectations. Misleading policies, unresponsiveness, safety concerns, and inadequate customer care paint a very negative picture.

My preferred airline most of the time. I actually use whatever gap I catch. In general, the in-flight was good and the other passengers were very respectful. Frankly, I was a bit overwhelmed on the plane, but this is not about the airline, of course. Overall it was a good and enjoyable trip.

Emirates is rapidly becoming the worst airline in the world (having once been among the best). I have been flying Emirates for 15 years and was a gold member for much of that time. From 2007 - 2012 their customer service was almost unmatched but things have been getting worse over the past 10 years or so and now I would say it is the worst of any airline in the world, including low cost airlines. Never fly with Emirates.

“He should be in ***(airline)”. This comment passed on me by one of cabin crew of Emirates Airlines. Overall experience was good with Emirates but when i was about to leave the plane the flight attendant was a lady she was standing near exit door and she passed this comment to me. So such a bad experience with emirates.

Those who are traveling from Kochi to US by Emirates May face issues if you are traveling on work visa like L1, H1B etc. While checking my documents at Emirates checking counter at Kochi, the person at the counter asked for I-797. Looking at the 1-797, he called his supervisor and he in turn called his supervisor who was an elderly lady in Emirates beige and red dress. It created a total mess for over an hour for nothing. What I understood from conversations is that in the 1-797 it is written that it is not a valid visa document. I tried to tell them that the visa is stamped on the passport but in vain. I believe the staff and hierarchy of supervisors are not familiar with US visas and types. They probably are good with visa categories to gulf destinations but not definitely to US. I never faced this issue traveling from Delhi or Bangalore or heard of anyone talking about it. Traveling from Kochi, passengers may have to pay for their non familiarity & incompetence on US visa documents. Otherwise, Emirates is a good carrier and I travelled with them many times.

I just returned from a trip from Melbourne to Lisbon on Emirates. On my flight there, I was given a heated sandwich in a cardboard and plastic package. I took the sandwich out and after eating some of it, saw a small cockoach scurrying around in the box. I was utterly disgusted and freaked out. I immediately showed a flight attendant who passed it on to the flight supervisor. She took a photo and wrote a report and encouraged me to do the same. I was offered a packet of chips as a replacement . When I got to lisbon I wrote a complaint. I finally received a response from customer service over 2 weeks later just when I was leaving Lisbon. The response was, join our frequent flyer program and we will give you 20000 points (around $200 value) to use on a future flight. Not only was I disgusted to be served a cockroach but I am shocked and insulted that Emirates see this as an opportunity to recruit a new FF and only offer compensation that requires me to spend $$$$$ with them.