The plane itself (787) was great, but the rest was disappointing. While the flight over had some redeeming qualities, the flight back -rather the whole process- was a nightmare. Everyone is angry. My seven-year-old daughter even commented that we should have flown Delta. We arrived nearly four hours early and waited in line for about three of those hours. The check-in process was a complete disaster. It was disorganized and completely unfair. We waited as gate agents allowed-even directed others to break in front of us. Yes, we realize there were three flights the gate crew was dealing with (NY, FLA, and DC), yet we should not be punished for the lateness of others. For every two Florida flights checked-in, they should have moved a DC guest through. Instead, they held all DC passengers until all New York and then Florida passengers were done -even those arriving mins before boarding. That is poor managements and all on Norse. There was not one single person in the DC line happy with this experience -I expect them to get more complaints.

At airport awaiting my third Norwegian flight in 10 days. First one delayed by one hour fifty minutes, second one by one hour and just been notified that next flight delayed by 50 minutes. Which will probably mean that we miss our connecting flight. For each of the flights the boarding gates have been changed. The first time this happened we were actually queuing to board. Overall, a very frustrating experience and very poor customer service. Think long and hard before you book with this airline.

The customer service at Norwegian Airlines is terrible. I was overcharged for an in-flight purchase. They do not offer any customer service over the phone, so I was asked to fill out a contact form. Which I did. It took four weeks to get a reply (despite repeated follow-ups), which basically stated: tough luck, we won't help you. I am grateful that I only had a minor problem. I would hate to have to deal with this airline for anything major, like missing or damaged luggage, cancelled or delayed flights, or any reimbursements of any kind.