Most incompetent airline in 60 years of adult travel. Over 100 days waiting for a $700 refund for a ticket that they admit they never issued to me but charged my credit card. A refund promised months ago (on recorded tape) and then....They have a Phillipines call center, Japanese call center and American call center (3 different numbers, but you wont know which one you are talking to!). The first two you will find absolutely useless and a runaround and stall. The American is no better yet.. STILL WAITING. And each time, on more than 15 calls (about 12 hours worth), they flatly refuse to send any email or confirmation of the issue or the case. I will probably go to small claims court, where in California, that means a $7700 claim, so they are not being very fugal either. Each time they promise to do this and that, and each time do nothing or have a different excuse or story. Truly amazing.

ANA -Business Class Meal - knorr cup of noodle and teacup size vegetable broth Business class flight from Haneda to SF. Got a vegetable soup, more like vegetable broth served in a teacup size cup. Not a single vegetable in that so-called vegetable soup. I can't taste anything but salt. After 9 hours, I asked for food and the flight attendant said the kitchen is closed with. a smirky smile. I was shocked by ANA's extremely low customer service performance, from food to the flight attendant's lack of concern. I wished I had taken pictures of the pathetic food. People in this world have different diet preferences. Most companies in hospitality industry who are customer service- driven are aware of this. So they usually offer more that one type of food. This was the first time I was served without meal options in business class.

I asked them if they could please change the flight for me - same carriers, same airlines, same cities, and same airports, just a different date. I explained that my grandfather is very ill and my cousin in Vienna needs my help with an emergency visa to see him asap. I offered to send his medical records from the emergency room as proof but no, they said there was nothing they could do because I cannot have a layover for more than 24 hours. I was never told that before which is very disappointing. I gave them the option to skip two tickets out of three - they said no again because I need to board all the flights. Then I asked them if I canceled they said I would only get the refund for taxes but they will take my miles which are at least a thousand dollars worth. Basically, I gave them three options and they said no to all of them.