Emirates - Fly Better? Nah, Emirates - Fly BITTER, would be most appropriate - that’s how appalling the behaviour of some of their Dubai ground and flight staff is. For the context of this review, we were travelling to Chennai, India from Dubai, UAE on an Emirates. The flight crew didn’t care - they were downright rude in their responses to and interactions with most Indian passengers on our flight. Prior to boarding our flight, we had an extraordinary experience with their ground staff - it took us nearly 2 hours to just drop off our baggage due to long queues, lack of signage and direction and unhelpful, derogatory ground staff. I’ve narrated the full ordeal on TripAdvisor, product review and lodged a formal complaint with Emirates. In a nutshell, their ground staff at Dubai international airport are an epitome of arrogance, disrespect and poorest customer service. When we tried to escalate the issue on the spot, one of the staff at the check in counters asked us to “take it easy because things like this happen" and to not ruin our vacation. In my humble opinion, I am an employee and we serve customers too and we have good and bad days but we don’t treat our customers badly and give them disappointing experiences and not be sorry about it. Stop normalising bad customer service, giving unsolicited advice to your customers to defend yourselves; and learn to apply the concept of “continuous improvement” - it’s an actual thing. We have been travelling frequently with different airlines over the past decade and not once have we been treated so poorly. If it’s an Indian passport or an outbound flight to India that’s made you behave differently towards us, then SHAME ON YOU Emirates - it’s about time you get your act together and consider including the concept of “diversity and inclusion” as part of staff training or hire employees who care about serving customers from all backgrounds.

OMG second best airline in the world next to ANA/Qatar. SO AMAZING. Love how they recruit a passionate crew from around the world who cares about customers. I would fly them every week if I could! 10 star!

I enjoyed this airline. This airline has excellent service, and ok food. before I also flied business, and the service was also good.

Amazing service, comfortable seating and good food.

This is WORST FIRST CLASS TRAVEL EXPERIENCE. Airline charged for few inches more despite being half allowed weight. DXB First class lounge staff clueless on hotel availability. Baggage missed at Dubai despite 19 hour transit. No communication on lost baggage so far. Every step of the travel, I found harassment, terrible customer support, and absolutely NO HELP.

I've been flying Emirates for many years, being their gold member. But based on the latest flight, i am probably not going to fly them again. First, i wanted to use hundreds of thousands of miles to upgrade myself and my partner to business class, but was told it was not possible as the route was not open for such upgrades, so ended wasting years of miles collections on few hundreds dollars "discount" on economy ticket. Emirates used to be amazing with onboard services and refreshments, but every time i fly it is getting worse and worse (or less and less) with lots of items being out of stock (one hour into the flight). Check-in experience in dubai in the gold members counter was terrible, unfriendly, unhelpful. We spent good 30 minutes discussing umbrella that came on another emirates flight (still having emirates tag on it) and if the checkin person can accept it to the flight or not. Overall, emirates is declining year over year, what once used to be absolutely amazing experience is now almost comparable to low-cost. The only good thing is their entertainment system (if it works for the seat).

Very poor call center with untrained agents. Due to the wrong information provided by one of your call center agents, my travel plans were abruptly canceled. I am very disappointed and frustrated regarding the recent experience I had with your airline which has left me greatly inconvenienced and financially burdened.

My last trip with Emirates was deeply disappointing, raising concerns about their commitment to customer satisfaction and safety. I encountered several issues that left me deeply dissatisfied and frustrated. Firstly, I received misleading information from three representatives about their cancellation policy. They assured me I could get a full refund if I canceled within 24 hours but failed to mention it applied only after 7 days. Attempting to cancel, I could only reschedule, resulting in a $500 loss. Despite Emirates acknowledging their mistake, they refused a price match or refund and eventually even stopped responding to my messages. During the flight, we saw blankets piled in front of emergency exits to save time, compromising passenger safety during an evacuation. Emirates declined to reimburse me for damaged luggage, reflecting a lack of care for passengers' belongings. The return flight experienced an extensive delay due to a missing document, leaving us seated for over two hours without updates or assistance. The stark contrast between Business and Economy class experiences is disheartening. In conclusion, my trip with Emirates fell totally short of my expectations. Misleading policies, unresponsiveness, safety concerns, and inadequate customer care paint a very negative picture.

My preferred airline most of the time. I actually use whatever gap I catch. In general, the in-flight was good and the other passengers were very respectful. Frankly, I was a bit overwhelmed on the plane, but this is not about the airline, of course. Overall it was a good and enjoyable trip.

Emirates is rapidly becoming the worst airline in the world (having once been among the best). I have been flying Emirates for 15 years and was a gold member for much of that time. From 2007 - 2012 their customer service was almost unmatched but things have been getting worse over the past 10 years or so and now I would say it is the worst of any airline in the world, including low cost airlines. Never fly with Emirates.