There deserve to be called Asia's favourite boutique airline. Everything about flying Bangkok Airways was a pleasure. From efficient check-in to friendly staff on the ground and in the air. But, most importantly the comfort of the business class seats. They are from an era in aviation when comfort was king. Okay, so there was no in-seat entertainment screen - but who still needs those anyway?

Chiang Mai - Bangkok flight. I was able to get a seat uptake front of the plane, and as I didn't have any check in, I went direct to the lounge that Bangkok Airways provides all its passengers -- with wifi, newspapers, drinks and snacks, better in my opinion than its major domestic competitor's business class lounges. It's a great reason to fly with them. The flight was on an old A320, but was pleasant. The only thing I disliked about the flight was the use of buses to the aircraft in Chiang Mai and from the aircraft in Bangkok, and that seems to happen quite often. Otherwise I would give them 10/10.

I flew Bangkok Air from Phuket to Bangkok. What a pleasure to fly with them. You are not treated less because you only fly economy class. The cabin crew are well trained, extremely friendly and the entire trip was a pleasure. The service I got on this airline is way better than what I received from a major airline like EMIRATES. Bangkok Air stands out heads above the others.!! Well done Bangkok Air.

Ko samui to Chiang Mai- Very good airline, they can be pricey but their service is supreme! quick check-in, flight on time, on the waiting hall in Samui they offer free snacks in case you didn't have breakfast! No complaints at all and would fly them again if given the chance!

I love Bangkok Air, took 2 flights from BKK to Chiang Mai and BKK to Koh Samui. One of the best companies I took. Attendants are really, really nice and professional. Even for short flights they serve a good meal!!! Rates are fine as well. I really recommand this airline!

Bangkok to Chiang Mai onFeb 25. Fantastic one hour flight. I was supprised that were served a full hot meal on such short and also cheap flight.

Use this airline for the BKK-PNH leg, always fly economy as its only 50 mins. generally the airline is on-time. it's comfortable and reliable. As a rule I never check luggage, however had to on a leg in November - some lucky baggage attendant now owns a new Ipod. The staff are very good, getting all those meals, drinks etc out in that 50 min flight is a credit.

Lack of customer service. Asked to speak to a manager and was told they were off that day. Had to refund my ticket (30 day process) and reissue new ticket at airport. Next time I will travel another carrier. EDITORS COMMENT: Thirty days is quick!! Most airlines are 12 weeks!

Positively surprised. For us it was the first time to fly with Bangkok Airways on a domestic flight within Thailand and we were positively surprised. Free wifi in the airport, friendly service and free drinks, as well as free snacks at the airport, which made the waiting time very pleasant.

I am an ex-pat living in Koh Samui and have flown Bangkok Airways dozens of times to many destinations including Hong Kong, Singapore, Kuala Lumpur, Phuket and Bangkok. I have flown both business (blue ribbon) class as well as economy. I have also at one point qualified for their Premier frequent flyer category for one year which provides access to their Blue Ribbon (business class) Lounge for you and a traveling companion even if you fly economy, as well as separate check-in line. I have always found this airline to be very friendly and efficient, with superior in-flight service. Considering the short haul of most flights, their meal/snack service is perfectly adequate. It does vary considerably depending on flight though. The ATRs seem to get a small cold meal like a sandwich, whereas the Airbuses get a normal hot meal. The Blue Ribbon Lounge is as good as any business class lounge for other airlines, especially at BKK Airport with multiple massage chairs and private TV lounge areas. Their normal lounge that all passengers are eligible for is also a very nice perk of flying with Bangkok Airways, serving snacks like chicken pastry puffs, small sandwiches, brownies & sticky rice.