Most horrible airlines in the world . DO not travel at all if ur last budget is to travel by porter airlines . customer service is terrible . MONEY IS NEVER REFUNDED . I CANCELLED IN 10 MINUTES OF BOOKING as I have picked a wrong airport , BUT my money was lost never refunded , though all policies say that money is refunded in full with in 24 hours of booking . theses are some SUPER FRAUD PEOPLE OPERATING THE AIRLINES . NEVER EVER EVEN ASK AN EMEMY TO TRAVEL BY THIS AIRLINES

Had an absolutely horrible experience with a trip booked through the Air Transat website, with a connecting flight operated by Porter. Total fail by both companies! When showing up for initial flight operated by Air Transat, was refused boarding and handed a phone number to try to fix it. After about a half hour on hold and speaking to heavily accented employee, found that they’d changed my booking to several days later. No emails, no notice whatsoever, no offers of compensation, nothing. If that wasn’t bad enough, when I eventually took the flight they rebooked me on, upon arrival at ticketing for the second leg of my trip (this time operated by Porter), I was again refused boarding. This time they said I owed them a large sum of money (twice the price of flights booked) and would not be allowed to board until it was paid. Upon contacting both Air Transat and Porter (both at ticketing and through their phone line), both claimed it was the other’s fault. Spend hours dealing with them, missed the flight, and eventually had no choice but to give in to their extortion.

Terrible experience. Flight delayed 20 minutes but landed within 15 minutes of making connection. Would not allow us to board and rescheduled flight 9 hours later. They had multiple opportunities to rebook us and help us arrive at destination much earlier. They refused government specified compensation. Will be taking them to court.

Just another scam. One of their big selling points is that they offer free wine and beer on flights. I'm over 2 hours into my flight and I am unable to obtain a 2nd beer. This happens to be one of my trips where I won't be driving after the flight today so I was looking forward to relaxing with a couple of drinks before getting to Edmonton but at 67 years of age maybe they feel that one beer is my limit. I'd be more than happy to pay for the "free " drinks and at least have one when I care to. If I want to be treated like crap I might as well go back to Swoop or Flair. At least the poor service is cheaper. I'll be canceling the return portion of my trip and certainly won't be flying with these scammers again anytime soon.

WORST airline in Canada. Avoid at all costs. They cancel flight (on clear days) with no explanation and offer no help and no compensation. I've had a vacation ruined by these feelingless zombies. It is difficult to speak to a human as the voice mail shuffles you around to automatic non-helpful recordings. Similarly the email from so-called customer service does not enable follow up as they screw you over. I warn anyone that they would be making a terrible mistake using this most unreliable carrier.

I have never received such terrible customer service in my life. My flight from Moncton to Ottawa was cancelled due to weather conditions (understandable) and I was sent an email asking not to contact Porter, stating that they would contact me with the next available flight information. I waited for hours and heard nothing from them. I ended up heading to the airport in hopes that I would be able to get on to the next flight that was going out. When I was told no, I asked when the next available flight was and they told me 8 days from when I was supposed to fly out.... they told me I should have phoned them because everyone else did and were able to get onto the next outgoing flights. Though, the email stated NOT to contact them. And apparently, they had no intention on contacting me either. I ended up having to get a 24 hour, $200 train ticket to get home. To top it off, I received terrible customer service from EVERYONE and was told they would not compensate me in any way for this terrible and costly inconvenience. Plus, my flight TO Moncton was delayed by several hours. Actually, I have taken Porter 4 times in my life and each and every time, my flight has been delayed. This has caused me to miss $60 busses, $100 trains, book hotels in random cities...etc. Basically, yes Porter is cheap...but by the time you pay for missing your transportation (not to mention the time you spend waiting on a delayed airplane) it's just not worth the penny pinching. Spend the money and fly with an airline that actually cares about you, treats you well, and gets you to where you need to go (on time!)

I fly them regularly between Montreal and Toronto for business. Service quality is consistently higher than competitors, especially Air Canada, though I concede it has gone downhill over the past couple of years, with the introduction of additional baggage and ancillary fees and the reduction of call centre staff. They eliminated meals and started serving only snacks, though I still love the free coffee and cookies in the Toronto lounge. They also cancel flights quite often for capacity / load reasons. But the staff are always polite and helpful, the cabin comfort is good for short-haul, and the free wine or craft beer on every flight is a nice perk. One of the main advantages has always been been that Porter treats everyone -- frequent fliers and occasional travellers -- like a human being, versus competitors who will barely acknowledge you as more than dirt on their shoe unless you're a super-elite status flyer. The introduction of a tiered system on VIPorter this year is a step on the wrong direction, so I hope this continues. For now I'll continue to rate Porter highly, though it's a cautionary rating.

When we originally booked this flight we were told there was only one stop. They never told us about the touchdown in Ottawa that added an extra 2 hours to our flight to Toronto. Once in Toronto we were delayed 2 1/2 hours due to "weather" to get to our final destination. The Porter lounge in Billy Bishop Airport is small and because most of their planes were delayed was crowded and many people did not even have a place to sit. There was only 1 place to purchase food and the food was terrible and extremely overpriced. Our flight home was even worse. We were delayed in Newark for 7 hours and by the time we reached Toronto we had missed our connecting flight to Halifax. No one at Porter was any help to us and we were left to fend for ourselves by finding a hotel (luckily our travel agent was able to help us) This was on a Wednesday and Porter rebooked us on flights going home Friday and Saturday with the hotel expense coming out of our pocket. We did not find that acceptable and booked a flight with a different airport the following day. Porter has advised they will not reimburse our portion of the flight from Toronto to Halifax which we did not use. If you plan to use Porter airline

I will think long and hard before I use the services of porter. Today when I checked in for my flight I was told that another flight was booked under my name. I had never received an itinerary and the flights were booked on line and only 14 minutes apart. I did not know that two flights were booked so I didn't know to cancel. I have been on the phone for 4.5 hours trying to get my money back. I was told it was my problem. So far in July I have flown with porter three times return to the states and Sault Ste Marie. During this time I have been delayed more than 5 hours and on a phone 4.5 hours. I received one leg returned to my credit card. I don't think I will be flying with porter unless I am desperate in the future. I have been a good client and this is how they treat me.

Worst airline ever, my wife drove from Montreal to Toronto to fly to Chicago, traffic was extremely busy the entire way, rep on the phone said have her still go to the counter and pay an additional same day change fee for $150, he did mention their discretion and noted her situation in their computer in good faith, but they declined. They said a one way route was an additional $250 to $ 450!!! Good business? We would pay the additional $150 to get my wife home! Never use them again!!!!