The worst airline ever. Customer service is rude and mean. They pretend not to speak English when it’s profitable for them. Never fly with them if you are willing to have a safe flight.

Basic airline. Food mediocre, very limited entertainment in English. Seats uncomfortable for long international flight. My main complaint is the length of time we had to be prepared for landing. It was at least an hour. I was not allowed to read Kindle even though it was on airplane mode.

Sichuan Airlines is the worst airlines in the world. They lost my luggage. No customer service and Maggie Liu support person does not even know what she is doing. No care whatsoever. They lost my luggage and now, they want to forget me. Never again. Stay away.

I could not find the airline terminal or ticket counter at LAX because they had no signs. The information desk was not familiar with the airline. By the time I got to the counter I had only one hour to board. They closed the counter early and refused to help me. The plane sat for 5 hours on mechanical issues and I still didn't get on nor would they refund my ticket. They only fly out of LAX Monday's and Thursday's and they have no staff, I wish our government would step in so they couldn't operate like that.

Over the past few weeks I have had to long international flights plus a domestic flight over 2 hours. Having read reviews feared the worst. Although would have liked for leg room, especially on international flights they were bearable. Cabin service was good. Toilets always kept clean although the pilot seemed a little over anxious on switching on the seat belt sign every little bump which can delay meal service and toilet stops! All flights were on A330-200 even domestic!!! Nice touch is end of flight exercises which were on inter and domestic flights. Only complaint was all 3 breakfasts where we had no choice ( 2 flights ) consisted of a totally tastless rice slop. You are provided a bag of spicy pickles to enhance but even they didn't work, Sack the breakfast chef!!! I am rating airline overall across 3 flights

I've only flown Sichuan Airlines once. A very short, entertaining 1 hour Sunday evening Yichang to Chongqing internal Airbus A320 flight. The thoughtful check in staff ensured that the middle seat in the row was kept free for my colleague and I (the only two foreigners on the flight). In-flight entertainment was some American "candid camera" type show played on the drop-down flat screens that kept the local pax thoroughly entertained and amused. The snack was a bottle of water and small plastic tube sample of 4 chili-rated Chongqing Hotpot; very interesting and a bit messy (napkins were provided) that definitely required the water! Not sure how I would rate their long haul flights, but I give this one 6/10.

Would never fly with them again. Very poor customer service. ...I don't think they know what that is.Horrible food..entertainment terrible. we were never even offered water to keep hydrated and when we asked anything they didn't understand not try to.

No English entertainment on-board made for a very long flight. The airline would not allow passengers to use mobile devices, even when switched to airplane mode. So bring your book or sleep on the flight. Food was reasonable with a choice of a Western or Asian dish. Wouldn't fly them again, or recommend them to my clients, due to the lack of English entertainment. But I did love the flight relaxation exercise video that played at the end of each flight with exercises to reduce fatigue and jetlag. Not sure if it worked, but it was pretty entertaining. Routes flown: Melbourne to Chengdu (Airbus A330) Chengdu to Xian (Airbus A320-100/200) Beijing to Chengdu (Airbus A330) Chengdu to Melbourne (Airbus A330)