A reliable and notable airline around regional Asian routes. However this reveiw specifically in respect to their Singapore - Cairns route. Not withstanding the operational issues created by the 737 Max grounding the 737-800 simply does not cut it on this route. Seat comfort and pitch are far from adequate and 1 meal service on a 6 1/2 hour flight is a stretch. Business class is comparatively an even poorer offer giiven the fares quoted and certainly does not meet the expectations of a full service airline. Aircraft type should be urgently reviewed. This is one route where I would strongly recommend fly via Brisbane for comfort sake.

i have flown with silk air several times and have found all cabin crew friendly respectful

Its a wonderful airline to travel with!

I was flying from Chengdu to Singapore. Accidently I bought a ticket for the next Friday, instead of today. I was totally destroyed. But I had shock that SilkAir worker was staying near me and helping me to change tickets with patience and finally I got on the plane with paying some fees. But I never ever had so good customer service on the airlines. I definitely recommend SilkAir and I like it.

SIN-HKT-SIN B738 Economy For a regional airline they really do it well and you can see that the staff know what they are doing. Service was excellent, meals tasty (as they were the last trip), staff are friendly and happy to help pax. The B738 was a new plane and still had that new plane feel and smell. Seating is standard, but comfortable enough for a short haul flight. IFE is limited to the MI app so using your own tablet or app is probably the way to go. Local English language newspapers were offered.

My flight from Phnom Penh to Manila last May 2016 was fine, a little delayed from Phnom Penh to Singapore about 15 minutes. But overall the flight was good. Foods and flight attendant service was also good.

I flew fm Sin to Bdo return 21Nov16 1440hrs flight out and was pleasantly surprised to have Capt Sureish as the pilot. He is good. Bravo.The cabin crew on my return trip Bdo to Sin on 24 Nov 16 at 1000hrs were all smiles and friendlier than my Sin to Bdo (maybe becuz the earlier crew were stressed with the many special meal requests and had less than 90mins to get them done) but they were still okay. Overall it was a pleasant experience which I have every intention of repeating. Will highly recommend Silkair to my acquaintances. See you soon - hopefully I get Capt Sureish again on my short haul flight. A big THANK YOU from me to the Silkair team.

For a flight thats nearly 5 hours long, I would hardly call it "regional" (HYD-SIN). In spite of other FSC's deploying 2-aisle aircraft, SIA /MI have consistently used only Silk Air to neglect this route, which is always full nearly everyday. For someone who needs to travel to APAC, I have started avoiding SIA simply because I will need to use Silk Air. The cabin space is just not enough, and the fact that their entertainment does not turn off on a Red-Eye flight is the worst. Cabin crew do not turn off the lights in Economy, leading to passengers being extremely tired upon landing in SIN. On top of this, there is no evidence of the SIA customer experience. My company has started avoiding SIA for business travel, simply because of SilkAir and use Cathay now (which sends an A330 from HYD-HKG)

Great regional airline. Have used Silkair a number of times and have always had a comfortable and punctual journey.

taking from MI962 &MI961 I would say when taking off from sin to Shenzhen I was impress with the crew service. but coming back to Sin I have a hard time to get things that I need. prior I feel that coming back very uncomfortable. Crew in MI961 have to react abit fast when passengers having abit medical condition. I hope when Sep to hongkong flight would have a better service.