The most bad company I take ever in my life. Today the plane IN277 make the most worst experience in a lot of years I take planes. Start the nightmare in Bali. The company start in time de boarding but when arrival to the bus for go to the plane stay 25min without moving, without AC and with A LOT of passengers inside without space for moving. Arrival to the plane and are with the engines OFF, this are inside the cabin more of 39 degrees (I check in my watch) and stay in this position 47 minutes!!! Because are waiting 3 passengers in first class... 47 minutes without AC at 39 until 42 degrees. The result, one passenger need oxygen and others start to fight with the cabin crew...

i really dont like this airlines. And i will never usethis airlines anymore nor suggest it to other. It ALWAYS delay. They delay your flight until 3 hours more. IF they inform u ur flight is delayed, just CHANGED ur flight soon!

NamAir flight to Dili at 0915 cancelled so got pushed over to the later Sriwijaya one at 1040, which left 20 minutes late anyway. I had sports equipment as well as 5kg overweight on main luggage but was unable to add to the booking so I checked their excess luggage rate on their website, which stated IDR 20,000 p/kg. However, at the airport they charged IDR 65,000 p/KG, which meant this flight cost me as much as 2 Air Asia flights, URT-KUL and KUL-DPS, and caused me much stress as they didn't accept cards so had to run around the airport changing money.

i really do not like at all with sriwjaya air because the plane was often late his services unsatisfactory

Flew Nam Air to and from Bali (Bali Ngurah Rai International Airport, also known as Denpasar International Airport) to the Komodo Airport (near the town of Labuan Bajo on the island of Flores). Both flights were late...the Komodo-Bali portion was over two hours late owing to an undefined mechanical problem. Aircraft used on these trips are very well worn (let's say shabby) Boeing 737-500s that are clearly in need of an interior refurbishment. (Note that the last new 737-500 was delivered in 1990...) Flight operations were without incident and cabin service for the 55 minute flight was good. There are better choices on this route, including Garuda.

When I booked my flight they had troubles with their booking system so that the flight was booked twice from my bank account. Contraty to their promise that I would get my money back easily within a few days they never paid it back. From that point of time the contact was pretty dragging and unsatisfactory.

I flight for domestic travel route many times, such as route for CGK-UPG, CGK-SRG and round trip. Now, they used Boeing 737-800 NG, so they have a good aircraft now. Their cabin crew are very friendly and they have good skill for their pilot and copilot.

Nam air cancelled its route and forced all passenger to collect the refund within 3 days to the office. I once visited their counter in the airport and the employee was gone somewhere abandoning their office. I was on the trip and was unable to go to the other office and asked for online refund. They refused to help me on any of this matter and instead told me to ask my online travel agent without giving any guarantee. It is so ridiculous, my first and last time using this unproffesional airline

3 weeks ago, I was on SJ555 from Surabaya to Ternate using their 737-400. I got to admit, it was quite pleasant. Although it's a little bit cold. Since it was a 3 hour flight, they give us complimentary food (Fried Rice or something), it was ok. There was no flight entertainment, but that's fine because most of the passengers were sleeping and I was playing Flight Simulator #flightception. Cabin crew were super friendly. The landing was OK not rough but not smooth either. This airline is my choice if I have to go to visit Ternate.

2 hour flight from Jakarta to Denpasar, Sriwijaya Air Flight SJ272 with their Boeing 737-500 Winglets. The flight was quite full, i think about 90% loaded. Cabin crews are very friendly with passengers and also offering help for disabled pax who need special safety instruction(they announced it after safety demo). As usual when you flying with Sriwijaya Air, you will also got some snacks or meals, depending on distance you flying with. Another good point, beside the smooth flight. they also done a smooth landing. Looking forward to fly with Sriwijaya Air again soon.