"Unsafe, Unprofessional, and No Accountability – Parents Beware" My son, a frequent flyer as an unaccompanied minor, was mistreated by KLM in ways I would never have expected. Left alone on the plane, rushed to his gate with no care, and then abandoned in passport control to face an unknown man with zero oversight. The service was not just incompetent but dangerous. KLM’s response was dismissive – they closed our claim without a word or any compensation, as though child safety was unimportant. I trusted KLM with my son, but they completely failed us. Beware if you’re thinking of using KLM’s unaccompanied minor service.

This was one of the worst experiences we’ve had with an airline. Our family paid for business class, only to find that the plane didn’t have this option. No compensation was offered. Then, KLM carelessly sent our baby’s pushchair to the final destination, leaving us with nothing during a long layover. We were forced to have our baby sleep on the floor – with no assistance from KLM staff. For an airline of KLM’s reputation, this level of negligence and lack of compassion is truly upsetting.

KLM is now consistently my worst travel experience airline! Their staff do not know the applicable benefits for each of their membership levels. It clearly states on their website that silver flying blue members have priority lanes. However, every time I use one, I am told extremely rudely that I am not allowed to use priority lanes. In February 2023 KLM left us stranded in Tanzania for 24 hours due to allegedly security threats. The official Dutch foreign ministry advice for travelling reported no alerts for the area. After I (finally!) returned home, I filed a claim to KLM for compensation which was denied with no explanations. Then I filed a claim for reimbursement of expenses (1 extra day at the hotel and 1 extra day at Schiphol parking) I only received a refund for the hotel. I asked at least 25 times (really not joking here!) to KLM via all the channels they have why I didn’t receive a refund for the parking. After 3 months I am still awaiting for a reply that will obviously never come! Incredibly rude, utterly stupid and I would expect much more from an airline such as KLM.